Note: This issue applies to some TV models released in 2019 or later. Im not sure why this has occurred especially given the cost of two homepods. Get the best of iMore in your inbox, every day! I have tested with them and it's still not a problem. When I connect my ATV to my soundbar, and then connect my soundbar using eArc to the TV, the audio/video seem to sync perfectly. My issues are with hard wired speakers fed via hdmi and not on all streams. First, make sure youre running the latest tvOS version on your Apple TV. Jul 29, 2014. The workaround I did which worked is as follows: I noticed there's still a very slight delay between TV speaker and homepod when I play youtube videos and music but when I play Netflix and Apple TV contents, they are well perfectly synced. Hopefully, Apple sticks to the changes made in tvOS 14.6 RC as they finally fixed the said issues. Most movies/shows are 24hz format and will always be out of sync until we can calibrate under that again. Control whether Apple TV outputs Dolby Digital encoded audio Decide what language to use for subtitles and audio tracks in foreign language content Calibrate your video or audio or check your HDMI connection to Apple TV Adjust video settings Watch Apple TV without disturbing others Set the language of audio and subtitles Adjust other audio settings dfried1, User profile for user: frame matching etc. Oct 8, 2021 11:21 PM in response to ayrtonoc. Not sure if you reset the Apple TV or HomePods or both? The Tom Hanks WWII movie . Under Audio Return Channel, select Play Television Audio. Now offering a wireless charger case, the popular earbuds feature the new Apple H1 headphone chip that delivers a faster wireless connection to your devices. dangregory, User profile for user: I tried resetting, updating and using the iPhone/Apple TV sync, but the problem persisted. Apart from the obvious lag between the audio and video, the latter also tends to get pixelated and/or freeze as well. Europe's busiest forums, with independent news and expert reviews, for TVs, Home Cinema, Hi-Fi, Movies, Gaming, Tech and more. User profile for user: Since Apple has not made any comments so far, it is unclear whether the tech giant even considered it as a problem or not. Bryantrichar, User profile for user: A new Apple feature likely to arrive this fall could let your iPhone fix Apple TV audio sync issues. AppleInsider may earn an affiliate commission on purchases made through links on our site. And starts drifting again. #4. wozwebs said: Hi there, recently purchased the Apple TV 2022 128GB version to use with my Sony A80J OLED TV with the sound going via my Denon XR-2300 via HDMI ARC. All are using AAC audio codecs. Yup, Ive reset the lot and both HomePods, the Apple TV, and iPhone are all running 14.5. Only thing is since my soundbar does not have HDMI 2.1 ports, Id rather run the ATV straight into the TV if at all possible. JavaScript is disabled. To resolve this, Apple is currently testing Wireless Audio Sync, which you initiate in the Apple TV settings. Spoke to support over the phone, no fix in sight, no way to downgrade from tvOS 15 Really disappointed. Sony A80J lip sync issue with new Apple TV 4K. Is there a software update coming anytime soon? Thank you for signing up to iMore. Watched two Netfix movies last night with no issues, but tonight the sound streams to my airplay Bose speakers ahead of the video. :(. Please investigate the root cause. It starts off fine but after about 5-10 mins it's completely out of sync with the video and completely unwatchable. How can they mess it up at generation 15 ? Fix it today, iMessage Not Working iOS 12? Seems the audio sync issue is new since TVOS 14.4 updated to TVOS 14.5 and currently 14.6. If I pause and immediately play it is resynced. Apple TV hdmi to projector, audio Airplay to Yamaha RN602 which only support Airplay 1. Powered by Xenforo, Hosted by Nimbus Hosting, Original design Critical Media Ltd. We got faster internet service and I installed an ethernet backhaul to the WiFi mesh unit closest to the problem Apple TV device. My workaround has been restarting the HomePods from the Home app on my phone. I had exactly the same issue. 05:53 pm (IST): A user has suggested that clicking fast-forward and then tapping on the play button corrects the audio. Before this, he worked in the technology field across different industries, including healthcare and education. Here's how the Galaxy Book 3 Ultra compares against the 16-inch MacBook Pro. My device is set to auto update and is current. The oriGrid by tinyRigs is a versatile and portable organizer designed to accommodate the Magic Keyboard and iPad, providing a multi-functional solution for on-the-go productivity. Right now I have connected my ATV straight to my LG CX using a HDMI 2.1 cable, and then from the LG CX out to my Samsung Q950A soundbar using eArc. Both devices must be on the same home network and signed into the same Apple ID. Changing between audio formats doesnt do anything (a suggestion I saw when researching the topic). Please help! According to multiple reports on Twitter, the Apple TV problem cropped up in July and seemingly impacts newly purchased or rented content, as well as content streamed by third-party services. If I convert the file to a massive mov it will properly play. - YouTube Community Skip to main content YouTube Help Sign in Google Help Help. Have exactly the same issues with the audio advanced to the picture. An Apple Watch ban is possible in the U.S. but highly unlikely. There are zero problems when using apps such as Netflix, Amazon, ATV+ directly on my ATV. Before 14.5, the wireless sync tool did a great job, now it doesnt. This problem only happened after my Apple tv HD had it last update on September 20, 2021. and our The audio loss seems to mostly impact more recent video files, but also some older ones. To start the conversation again, simply Cookie Notice May 8, 2021 9:03 AM in response to Celkins0, Also, agree with others when played with front audio, it was excellent 3D sound effect. The Homepods are playing sound perhaps 30ms ahead of the TV speakers across ALL apps. Until Apple officially releases iOS 13 and tvOS 13, the Wireless Audio Sync feature remains firmly in beta testing. Go the Home screen on Apple TV and select Settings > Video and Audio > Audio Output. This site contains user submitted content, comments and opinions and is for informational purposes The "bad" ones are consistently bad, good ones always good. This site contains user submitted content, comments and opinions and is for informational purposes I think that timing protocol (PTP) that use Airplay2 for multiroom is used also for lip sync in 15.0 on AppleTV. Dear Apple, i've done half of the job for free, now it's your turn to fix the issue. It has been theorized that the problem lies with Apple's native device video player as apps that don't use the protocol, like YouTube, play back sound without issue. Reportedly, the issue is limited to the Plex app. Yep, same here. ArnoldL51, call Countless docks aim to bring more ports to Apple users, but the HyperDrive Thunderbolt 3 Mobile Dock specifically targets MacBook Pro owners. The result is oversaturated colors that give skin tones and hair a seemingly For instance, we recently covered a story where Apple TV users faced stuttering issues when playing 4K HDR remixes on the Plex app after the v8.12 update. The streaming platform also keeps one glued by allowing them to choose from a collection of 200+ live TV channels. Although the updates were meant to fix some previous issues and add to the feature set, they ended up introducing more problems and spoiling the users playback experience. Vancouver22, User profile for user: Samsung's Galaxy S23 Ultra is a high-end smartphone that aims at Apple's iPhone 14 Pro with a 200-megapixel camera and a high-resolution 6.8-inch display, as well as a stylus. The test itself doesn't require further interaction. Earlier, the issue was more pronounced on Apple TV, but now other platforms seem affected as well. The No. A number of subscribers of Apple TV are discovering sound problems in recent release "Greyhound," with an audio sync issue being noticed roughly an hour into the movie. This happens on all devices. Since 15.2 I've been losing audio both on my Apple TV 4k in general, and specifically within the my computer app streaming from my itunes server. You can't hear the test tone when airpods are connected. Delighted to have just upgraded my home cinema after about 14 years. Again, this is only fixed by resetting the Apple TV. :-( Just tried it.. Sep 30, 2021 5:02 PM in response to Bryantrichar. I reset everything from scratch. Ever since mine updated, the AirPlay stutters and send everything out of sync on all apps. I now have a denon x3700h, to also play ATMOS content as I have those speakers. Again, this seems to happen most frequently with Netflix and HBO Now. I have tried all of your suggestions without any improvement. I have Dolby enabled incl. The audio sync issue is such that the audio appears to be AHEAD of the video, and as such, adjusting audio delay further through the soundbar isn't an option. The main problem that viewers are facing is the persistent audio sync issue while playing content on the app. Blackbeard456, User profile for user: Disable Match Frame Rate, enable Game Mode, or reset all your settings. Yes, that's happening on my M1 Mac, but not on my Intel Mac.Also, most CBS videos, but not all, appear to demand money to watch, even though I'm subscribed to Paramount+.Both of these symptoms started at the same time for me. If you are looking for a small, portable charger that offers a neat way to charge multiple devices, the Magsafe-compatible Sparkee charger might be the right choice for you. Does one sound better than the other? I tried all the 16 codes available under the find my model portion on the Directv menu for programming an audio device & none of them work. For example, commentators will be talking about the current play, and 30 seconds later, the audio skips backwards, and starts replaying audio from 2 minutes ago. I can hear the clicks when moving between app tiles, or opening an app. In a 30 min show I'll have to do this 3-5 times. It is getting really frustrating. TotalMount Apple TV Mount (opens in new tab) ($18 at Amazon). Go into settings/ video and audio/ calibration and select wireless audio sync and follow along. A forum where Apple customers help each other with their products. User profile for user: Audio still out of sync from ATV to home pods. Also every 10 mins or so there's some sort of static issue. A writer who usually finds himself on the other side of the spectrum. Some viewers also experience choppy audio and video during playback on the app. In no time, our stories got picked up by the likes of Forbes, Foxnews, Gizmodo, TechCrunch, Engadget, The Verge, Macrumors, and many others. 1 Home Entertainment Tech Resource. But after 20 minutes or so the audio stays behind on the video ( up to 2 or 3 seconds ) All postings and use of the content on this site are subject to the. That said, we will keep an eye on the bug where some users face audio sync-related issues on Apple TV and other platforms while playing content on the Plex app and update this story as we come across any new information. This adjustment should resolve the issue for the time being, at least until the official fix arrives. Apple TV 4K Review Apple TV buyers guide Apple TV users guide Apple TV news Apple TV discussion Buy at Apple (opens in new tab) Buy at Amazon (opens in new tab). However, like any popular media streaming platform, Plex also suffers from occasional bugs and issues that hinder the experience of a viewer in some way or the other. To fix audio and video sync issues on Apple TV, install the latest tvOS updates. It also seems to be an issue on MP4s with stereo sound, instead of Dolby 5.1 sound. Source. You might try to reach out to Netflix or HBO to see if there are settings within the app that need to be adjusted. Andy Epprecht, User profile for user: This is absolutely repeatable. The main problem that viewers are facing is the persistent audio sync issue while playing content on the app. It either starts buffering, loses sync with the audio track or loses audio altogether. The audio sync issue is such that the audio appears to be AHEAD of the video, and as such, adjusting audio delay further through the soundbar isnt an option. Happens with our new Apple TV, but only on Netflix and only with shows where the Dolby logo pops up in the right hand corner at the start.Id assumed it was just a Netflix bug. Update 2 (January 30, 2023) 04:23 pm (IST): YouTube support now say that they are working to fix this issue. Apple drops full trailer for 'Ted Lasso' season 3, Apple TV+'s 'The Boy, the Mole, the Fox and the Horse' wins four Annie awards, iPhone 14 Pro vs Samsung Galaxy S23 Ultra - compared, 14-inch MacBook Pro vs Galaxy Book 3 Pro 14 - compared, Samsung Galaxy S23 vs iPhone 14 Pro - compared, M2 Pro 14-inch MacBook Pro vs M2 13-inch MacBook Pro, 2023 16-inch MacBook Pro vs 2021 MacBook Pro - compared, 16-inch MacBook Pro with M2 Max review: Newfound performance, in same great design, HyperDrive Thunderbolt 3 Mobile Dock review: Convenient port expansion for MacBook Pro, Hyper Thunderbolt 4 Power Hub review: Fast connectivity for demanding users, tinyRigs Leather oriGrid review: Organize while mobile. These workarounds involved tweaking the Wireless Audio Sync calibration and Match Frame Rate option. So I can't get adjust the dialogue sync at all. I am tempted to try the Beta, but I am afraid that it will brick my AppleTV like a previous beta update. However, if the audio is transmitted through bluetooth, then I get perfect synchrony. Recalibration does nothing. Thank you for posting in Apple Support Communities. For the past few weeks, many of them have voiced their concern that the Plex app is bugged with audio sync issues on their Apple TV. If its still not working restart or reset HomePods Reset HomePod - Apple Support, A Reset or removal will require setting them up again. Heres how it works. Since tvOS 14, when using airpods pro with Apple TV, the dialogue is wildly out of sync. The problem happens multiple times on every episode I play, currently NCIS. This doesn't typically occur with Disney plus or streaming movies from iTunes. Apple TV is way more stable. Also a photographer when in the mood. Then, check your audio and video settings, and ensure they're compatible with the content you're watching. Here's how it compares to the 2022 13-inch MacBook Pro with M2. This doesnt correct itself until I restart the Apple TV. tvOS 15, Sep 25, 2021 5:36 AM in response to aigars16. The reason being that when I correct the delay using the TV, it only fixed the issues temporarily. Their mouths arent moving in sync with the sound. I assume its better to have the original uncompressed digital audio vs the Apple TV decoding it and sending it out as DD+. Samsung recently announced the Galaxy Book 3 line of notebooks, which offers high performance for gaming, productivity, and more. To Restart them, from the Home App in HomePod settings - choose Reset - then Restart, Apr 28, 2021 10:10 AM in response to Vancouver22. For now I try to downgrade to tvOS 14. But when I go to play content from an app (YouTube, Netflix, hulu, etc.) I made sure to test multiple apps, content and frame rates to make sure I wasn't imagined it. Refunds. The sounds you hear when hovering over different apps lags significantly. Looks like no ones replied in a while. The issue first came to light after the tvOS 16 update and is yet to be addressed. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Same for me! Apple disclaims any and all liability for the acts, This is how it stacks up against Apple's counterpart, the new M2-based 14-inch MacBook Pro. But I have had nothing but problems. Copyright 2000-2023 M2N Limited E. & O.E. So this seems to be purely related to the stream being played back from the Apple TV. Glad to hear, but 15.1 isn't public at the moment Oct 7, 2021 10:09 AM in response to aigars16, Ahh sorry about that , I assumed it was, Im working from my one Beta box. Hope this helps. For example, the Netflix app may work differently when downloaded directly on your Smart TV than it does when downloaded on your Apple TV, or it may require various settings to be customized to optimize performance through that device. Oct 3, 2021 11:40 AM in response to aigars16. frame matching etc. 1-800-MY-APPLE, or, Sales and For quite some time I have been having an issue with my apple tv 4k and Match frame rate settings. If you depend on your devices, wait for the final release. Sep 30, 2021 3:10 AM in response to Bryantrichar, Same here, i've done a lot of test and this is just shameful. Privacy Policy. I saw IOS 15.1 be released and assumed they released it on all products, the working TVOS is 15.1 (19J5560d), User profile for user: Perhaps I am seeing a different issue, but when the sound stops working, I simply reboot the Apple TV, and that brings it back. Everything was just fine before the 14.5 update and now it's a shambles. We did come across a potential workaround that may help solve the problem for some. Id say the issue started about 2 months ago. The only requirement is that your iPhone is close enough to your television for it to hear the sound. Been having issues with audio/video syncing with my new ATV 4K. After update to tvOS15, sound and audio become more and more out of sync with time. According to reports (1,2,3,4,5,6,7,8,9,10), multiple users are experiencing audio sync-related issues on the Plex TV app. Happening to me too across multiple apps including Apple TV+. This doesn't look like a fluke. LG TV picture settings set as recommended by "@sonoftumber" in the LG TV owners' thread. 2 Kudos Reply All Topics Previous Topic Next Topic 8 REPLIES jpicco Restarting and resetting the homepod and after calibrating the audio numerous times, it didn't fix the issue unfortunately. Oct 8, 2021 6:36 PM in response to Ccastle84. This means that you wont experience the audio sync issue when watching through the Plex website. provided; every potential issue may involve several factors not detailed in the conversations ask a new question. In the meantime, let us know if you have any question about the feature below. You are using an out of date browser. One of Satechi's newest docks is the Pro Hub Slim, which adds seven additional ports to the latest MacBook Pro and MacBook Air models. Tv is an LG cx and I use Apple TV 4k for all my content. Before I transmited audio to external yamaha ysp-5600 and everything was worked perfectly! By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. any proposed solutions on the community forums. Rebooted the router. What is odd to me is that once the audio/visual goes out of synch during a show, it stays out of sync when I exit the application. To start the conversation again, simply We understand that youre experiencing an audio sync issue with your Apple TV, and youve already tried some excellent troubleshooting. On Apple TV: There's a long list of awesome accessories for Apple TV, including these three: Logitech Harmony Elite (opens in new tab) ($300 at Amazon). This doesnt typically occur with Disney plus or streaming movies from iTunes. 'Drive to Survive' producers set to make MLS documentaries for Apple TV+, Sparkee portable charger review: Two portable chargers in one, Apple Watch ban threat, layoffs, and Jony Ive's red nose February 2023 in review, Satechi Pro Hub Slim review: Good port expansion for Mac, on a budget, Daily deals March 4: $400 off M1 Pro 14-inch MacBook Pro, $100 off iPad Air, $50 off Apple Watch Ultra, more, Apple's vice president of cloud engineering departs in April, Samsung Galaxy Book 3 Ultra vs MacBook Pro 16-inch - compared. Sep 29, 2021 8:21 PM in response to aigars16. Oct 5, 2021 6:16 AM in response to dangregory. Once the audio starts to lag with the service, it continues to lag once I exit the app. Usually it is that it doesn't work after waking up my AppleTV, not that all of the audio dies in the middle of something. Thanks to its large catalog of content, one can enjoy thousands of hours of video playback. Update the software on the iOS device you set up HomePods with Try restarting them first. It may not display this or other websites correctly. So what is happening is that system sound audio is working just fine. scarter17, User profile for user: Apr 28, 2021 8:35 AM in response to ashtv. Oct 7, 2021 7:41 PM in response to dangregory. company number 03997482, registered in England and Wales. Apple disclaims any and all liability for the acts, If anything changes, we'll update this post. The service also helps one organize media from personal collections and online services. This thread leaves me to believe its not just my tv. I'm a techy who is particularly fond of Android smartphones. Especially the audio in movies dropping out. After stopping the stream and starting it again the delay was a lot less, repeating this steps a couple more times actually removed the delay entirely. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of Sep 30, 2021 3:56 PM in response to David Camps-Campins1. During this time, Apple could change the process or remove the tool from a future beta version. May 7, 2021 10:30 AM in response to quaffle, Tried this approach, turning off match content - sync again - turn sync back on. Select Video and Audio. Play around with the value till the audio and video line up perfectly. #1. I assume that going via the AVR first is a must for UHD content that is delivered by a player or local media server, so that you can use other formats like TrueHD / DTS etc? I have the same problem when trying to sync my Sonos speakers. Apr 30, 2021 12:34 PM in response to DougCG. Anyone have a fix for the audio going out of sync-specifically I see it in the history channel app. I searched and found the "wireless sync" option in settings, but that only seems to help bluetooth speakers or airplay stay in sync. This is really blowing movie nights by the way. When I change to TV speaker (which runs through HDMI cable) sound is perfectly synced with video and no more glitch. Same thing here using airplay with my demon amp after updating tvOS to 15. Apple may provide or recommend responses as a possible solution based on the information Watching Amazon prime or Netflix no problem but streaming ESPN was horrible. Just updated my Apple TV 4K to 14.5 and it has completely thrown my Homepods out of sync with my TV speakers. Have you had a chance to try and calibrate the audio using the Apple TV app on your iPhone? Apps are engineered for the devices where they're downloaded, so you may have different settings or performance for each. Earlier, the issue was more pronounced on Apple TV, but now other platforms seem affected as well. Sometimes it takes a couple of tries. I have reset both sets of devices, I get navigation sounds over the HomePods, but once a video starts playing the sound comes out of the horrible tv speaker. This is still based on our speculation as the said issue has not been acknowledged by the tech giant so far. The problem is that apple took out the option to calibrate all formats for 24hz. Refunds, Airport Express 802.11n *WIRED* connected to Rotel RA-1062 ampli, ipad (ipadOS 15.0) streaming audio to Airport Express via Airplay (Rotel output audio) -> A/V in sync, ipad (ipadOS 15.0) streaming A/V to ATV4K (tvOS 15.0) via Airplay (TV output audio) -> A/V in sync, iphone (iOS 15.0) streaming audio to Airport Express via Airplay (Rotel output audio) -> A/V in sync, iphone (iOS 15.0) streaming A/V to ATV4K (tvOS 15.0) via Airplay (TV output audio) -> A/V in sync, ATV4K (tvOS 15.0) streaming audio to Sony Headphones via Bluetooth (Headphones output audio) -> A/V in sync, ATV4K (tvOS 15.0) streaming audio to Airport Express via Airplay (Rotel output audio) -> A/V out of sync, video judder and stutter. Brand names used in our stories are trademarks of respective companies. Apple TV users recently got the tvOS 14.5 update with several improvements but it also broke an existing functionality. Any idea what the problem might be. With that said, there does exist a couple of nifty workarounds . Or even restart the show from the beginning. I haven't yet figured out the exact common factor, but it seems to be occurring with LARGE video files predominantly, not smaller ones (mostly, but not always 4k videos, usually not 1080p videos). Takes a few seconds. I did notice that by using passthrough the lip sync returned. So frustrating! So disappointed after a so boring release without new features, that even broke things that usually worked, Sep 30, 2021 4:10 AM in response to ayrtonoc. Users have been facing audio sync issues while syncing the stock TV speakers with HomePods or other wireless speakers. Apple disclaims any and all liability for the acts, That's why we strongly recommend staying away from developer previews unless you need them for software development, and using the public betas with caution. Connection: APPLE TV -> Q950T SOUNDBAR -> OLED SONY 77A80J on Earc port All HDMI cables are 2.1 and have been changed. Agree, sync calibration seems to make it worse than if you didnt do it. Head here. Oct 9, 2021 6:25 AM in response to SpWargo. Anyone have a fix for the audio going out of sync-specifically I see it in the history channel app. I swapped other Apple TV devices from elsewhere in the home into the problem room and the sync problem persisted. provided; every potential issue may involve several factors not detailed in the conversations With the help of its server application, one can choose to stream movies and video files from their personal library to a large number of devices.