I booked some Elton John tickets but didn't receive the pdfs in the original email confirming the purchase. Confirmation that the document cannot be replaced in time for the Booking. means weather where a Government Agency has issued warnings not to travel which mean. Hello fresh has an offer on Ticketek, which is a scam dont click it .They get your card details and charge you for food boxes u didnt order and refuse to delete your account and details , only claiming they deactivated it and keep sending you recipe Neals for dishes you cant even eat cuz your allergies.Why is Ticketek promoting hello fresh I got scammed, Im sure anyone else who went for the offer did too . failed the examination previously and had to re-sit. is cancelled, postponed or cannot be fulfilled by the. is cancelled or postponed by the provider. Requesting a Refund. What to do?? Well after visiting a Melbourne Ticketek office & calling the phone number twice for a lengthy time, I finally got a lady by the name of Sandie who was really helpful in that I needed to change my concert tickets over to wheelchair companion tickets due to having an operation on my foot only last month & now not able to weight bare for any length of time on this foot. Can never get a refund on tickets and/or speak to someone within Ticketek. When I call tiketek to explain that it might be a bit awkward getting a doctors note for my aunt (this is the real reason I dont want to go) I get an automated message and then hung up on. It will be Ed's first tour down under since his record breaking 2018 Divide Tour, which saw Ed smash the record of the highest selling tour in history, with a phenomenal 1,006,387 tickets sold across Australia and New Zealand alone. Once got a response to an email because I didnt purchase the ticket wont gi. IfYoudid not make reasonable alternative arrangements to AttendtheBooking. They have admitted they owe me the money after months of providing proof, refund still remains not issued - 2 years later. Privacy (data erasure request) Still waiting for my refund 6 months. Ed's 2023 tour will see him performing at our most iconic stadiums in Wellington, Auckland, Brisbane, Sydney, Melbourne, Adelaide, and Perth. I know this should be normal good service, not worth commenting on, but I was so relieved and wanted to balance out some of the other comments. How will I receive my tickets? IfYouwere aware of the disruption prior to the date of theBookingand did not make reasonable suitable alternative travel arrangements. I got tickets to a concert from ticketek that got cancelled of covid. A doctor cannot be You or a member of Your family. We have to use them to buy tickets to sporting events regularly and pay a large processing fee (ie $6.85 on a $15 ticket!) 2 tertiary educated people wasted 1 hour each of their lives without successful purchase of any tickets. actual or perceived: wildfires, volcano eruption, tsunami, earthquake; war, hostilities, terrorism, civil commotion; strikes and industrial action; imprisonment, repatriation, deportation; poisonous biological materials, radioactivity; Cyber Incident or Cyber Act; state property seizure; naturalization, visa, in-vitro fertilisation, or other appointments; where exposed to any sanction, prohibition or restriction under United Nations resolutions or the trade or economic sanctions, laws or regulations of the European Union, United Kingdom or United States of America. the company or organisation that is responsible for the running of the booking, Where you cannot provide evidence that the person affected is within the. Allow me to pay for tickets and eventually send mobile tickets that can't be accessed.Website doesn't work. A police report confirming details of the theft. Any translation of this document from English is for assistance and information only. You may also wish to resell your tickets if you cannot use them. They stole my money too. I tried calling, emailing before the show, had I had a response we would have made the show. means an Illness or accidental Injury to a person in the Booking or an Immediate Relative. Fully understand why they lock the tickets but for heavens sake 8 days out and still locked, try to contact someone to find where is the darm code to be found to unlock? Ticketek takes the issue of scalping seriously. They need a better system and more staff it seems. To apply for a Refund simply click on the link in your booking confirmation email, or click here. I appled for a refund in Aug 2021, and they responded a month later saying it's done but I never got it. Attend participate in, take part in, use, or be present at. confirmation or our website for contact details. They don't deserve this with their very poor aftersale team and lack of customer satisfying approach! A Refundable Booking is an optional extension to Our standard Terms & Conditions of sale and trade, and it provides a refund for certain defined circumstances outlined in this document. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. It's the result of a monopoly. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. means a physical or mental health condition thatYouwere aware of at the timeYoumade theBookingthat would not normally preventYou from Attending the Booking. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Where the examination is being provided by a commercial business (not by an educational board). means an unforeseen circumstance completely outside. Thesereasons for refund are considered on an entirely discretionary basis and are not to be taken as a guarantee of refund. A more suspicious person would say that they know this as it seems they have done it to others on the product review website. Fans will be treated to an array of tracks off his latest album "=" plus hits from across his career. I cant go now, and when trying to chase a refund you literally have to choose from a bunch of pre approved refund appropriate situations and provide evidence. Paying Party Any organisation or body who has a legal liability to pay compensation for the failure of the service, against whom You have a right of refund. Frontier Touring, Special Guests: Maisie Peters and Budjerah. Abusive partner? Years ago I did a few days temping at Tiketek. I promptly contacted customer support and requested refunds as the online refund options were not functional.Ticketek have not responded other than automated emails saying; "Thank you for your email we will reply as quickly as we can" on Jul 16, 2022 and later. Booked family ticket for 4- Aus vs SL ticket on Thursday 10 Feb 2022. Confirmation of failure or disruption of the public transport. Why does Ticketek Marketplace charge fees? Thanks a million Sandie for your wonderful help & tickets are now sorted enabling us to still attend the concert. I paid for tickets to The Mousetrap at the Theatre Royal in Sydney and they were not delivered via email or post. Presented by:
Any evidence requested by our Customer Experience Team to verify the emergency circumstances. If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amo We may consider other Emergency Circumstances at our discretion. There is no phone number, only an email which does not get answered. You are unable to Attend your Booking due to any of the reasons below and have provided the evidence requested below. I booked tickets for Phantom of the Opera, it was cancelled due to COVID then rescheduled to which I never received an email confirming the date and time of our show and nothing was showing in my ticketek account. Ticketek Australia you're a pathetic poor excuse for a company. Change My Location
Fire A report from the fire service and/or police. Where You are the business owner or registered Director, or a member of Your family is. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. After following up, they said they'll investigate and give them 30 days, and basically after that they just went silent. I went through other issue option and submitted claim to have tickets moved to later date(mary Poppins). How did this happen? Emergency Services Police, Fire and Rescue Service or other Emergency Services. No contact available anywhere.No responses from support requests, just an "we are trying hard, thanks for your patience. If the purpose or reason for which You booked Your flight in order to Attend has altered or been cancelled. Sell tickets directly from your Ticketek Account. I have contacted your Customer Service team but have not received a response. It makes you sign up, there are poor instructions, it is not user friendly,it timed me out when I had selected and paid for the tickets. Are Refundable tickets offered on Gift Voucher sales? Travel insurance and COVID-19: what you need to know. >|DprR5}F'+#&'GM.VMn750gtge%iaMX1o-|iSfjS,r2)HTu2ujrzn ZvP`i}F``empr]pq}pC#MKM/n]:gx6O;2=3;M;>#S3I Sick relative? Seven tries before I finally got my second choice of seats. Which Ombudsman or Government body do I complain to about Ticketek stealing my money and ignoring all correspondence? Immediate family Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother or grandfather, or stepfamily. The website for Ticketek sends you to a website called "refundable" but then they tell you (too late ofcourse) that they can't help you and to go to Ticketek.So you go to Ticketek, then they take ages to do anything, only to forward your request to the theatre directly by which time it is past the time of the show and you can no longer get a refund. If the purpose or reason for which You booked Your flight in order to Attend has altered or been cancelled. Voluntary relocation or where you are changing employer for a new role. You/Your/Yourself A person who has made a Booking alone or as part of a group with Us. I have now been trying for a refund for 6 months. Fire A report from the fire service and/or police. Refunds & Exchanges Follow New articles New articles and comments. means cancellation or significant delay of flight(s) which. Where documents can be replaced in advance of theBookingor on the day. Any reason for refund must not be foreseeable at the time. I find the app difficult to navigate. Please also read the General Conditions of Refund. If there was a Zero Id use thatDO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or mediaAppalling and illegal to not meet their 10d refund policy. I sent a message via the website and got the pdfs a day or so later. If there is a financial failure of any Transport provider. The call centre shut the phone to the customer's face.. Anyone can write a Trustpilot review.
On-top of that you cant call anyone to purchase ticketsTerrible. A copy of the notice of failure or disruption of the public transport. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. We may consider other Emergency Circumstances at our discretion. There is not one good review about this dodgy company. Why are there multiple listings for the same event at different prices? The provided refund link for refunds by Ticketek was broken and didn't lead to any refund service. Any evidence requested by our Customer Experience Team to verify the emergency circumstances. i spent 2 hours online and still didn't manage to secure tickets. I had the same experience as OP, had bought tickets to the NRL and specifically got refundable ones. If could give a minus 10 score I would. The other two (2) tickets (also requested for a refund online) were emailed to me on the 23rd of April 2022 and not refunded.
Can't get through via phone, specifically says on their correspondence that a refund will be processed in due course so don't contact them. What can I do if my tickets are lost, damaged or stolen? If Your Booking is cancelled or postponed by the organiser, You should contact Our standard Customer Service team directly via our Help Centre; see Your Booking confirmation or our website Help Centre for contact details. They rapidly charged my credit card, then didn't provide the tickets. I had tickets for an event that was supposed to be in 2020 and then 2021 and now I have a 3 month old and I thought Id be ok to leave her for a night by now but Im not. Ticketek is selling for the following venues only. I would start with Consumer Affairs Victoriahttps://www.consumer.vic.gov.au/Their website is easy to navigate and unlike Ticketek they actually have trained staff who will contact you back. Where You have not been physically examined by a Doctor prior to the date of the Booking. Instead I was sent the PDF email after the show. Safe, Fast and Verified chevron_left, Availability & type of seating will vary & is set by the venue. I have been trying to get hold of ticketek to request a simple date change for about 2 months now! I got tickets to a concert from ticketek that got cancelled of covid. An email from the Booking agent confirming they are unable to replace/re-issue the tickets. Illness / Injury (including Covid-19) Pre-existing Medical Condition Pregnancy Complication The phone message also contradicts itself. Our integration means you can list tickets for resale directly from your Ticketek account. A copy of a notice from the examination body, school, college, university confirming the change of date. We also ensure all reviews are published without moderation. To read more about Covid-19 please visit our dedicated page here. What the hell is that? The show was moved to 2022 instead of 2021.I requested a refund as I wouldn't be able to attend the new shows. Ticketek wastes YOUR TIME like it doesn't matter. Ticketek Rewards - Redeem gift vouchers when you answer surveys See deal $89.90 Onwards Buy Ed Sheeran tickets starting at $89.90 Ticketek website will open in a new tab See deal $123.35 Onwards Buy Snoop Dogg tickets starting at $123.35 Ticketek website will open in a new tab See deal 30% Discount The Ticketek phone line disconnects so cannot speak to someone directly to solve issue. Abhorrently bad process for handling refunds and rescheduling due to illness. Minus one review!A Vodlobby charge appeared on my Credit Card after booking footie tickets. The refund period is from Thursday 14 October 2021 to Friday 12 November 2021. Zero stars, uselessly run, waste of a time company. Then I looked on Trustpilot at their reviews and really started to worry! Through Fair Trading they claimed they refunded the money to an account that was closed the year before. No reply emails or any form of communication. Clunky unhelpful booking site for Mary Poppins Melbourne. Thesereasons for refund are considered on an entirely discretionary basis and are not to be taken as a guarantee of refund. Ticketek wanted the official government correspondence from my mate's dad, and that was just for 1 ticket to be refunded. <iframe src="https://www.googletagmanager.com/ns.html?id=GTM-K4QMLG" height="0" width="0" style="display:none;visibility:hidden"> </iframe> Do not purchase through ticketek marketplace if you can and recommend any event does not use ticketek. Ticketek routinely mismanages ticket processing which should be simple. Armed Forces Naval Service, Marines, Army or Air Force. Proof that the passport has been reported to and cancelled by your Government Agency. https://help.ticketek.com.au/hc/en-us/articles/360039831534-Frequently-Asked-Questions-Refundable-Tickets. Any temporary relocation for work must be for a period of at least 3 months. I have been linked to your site from Ticketek.co.nz. I tried being legitimate by paying extra for refundable tickets, but its almost like they want me to scalp them. I always find it crazy that this large organisation with a mainstream brand name is so consistently dodgy. means the unforeseen change of the date of an examination that. 4 hours later before I could provide the de, Tried to buy concert tickets and both the website and the app wont let me purchase. Sell tickets directly from your Ticketek Account. Any temporary relocation for work must be for a period of at least 3 months. Where You are the business owner or registered Director, or a member of Your family is. Why is this company even allowed to operate?????? Complete the Accessible Seating Form and we will contact you to process your booking here, Tickets for Ed Sheeran's Australian tour can only be accessed via the Ticketek App
Please also read the General Conditions of Refund. Basically, because they're the only game in town, and they can do whatever they fucking like. ve out any inforation, for heavens sake when its given as a gift how are you supposed to give information you simply dont have acsess too??? To resell an Ticketek ticket, simply login to your account and select which tickets you wish to list for sale. I had to reschedule something from past weekend, yay floods with Ticketmaster and everything was an online request system. I would and do prefer not to use their services. Youmade an unsuccessful request for annual leave for the date of theBooking. Hands down. The total for the three tickets was made in two purchases of $135.20 and $70.40, 195.60 in total. We discuss whether its cheaper to book your trip yourself or through a travel agent, and go through some money-saving tips for during the planning stage. Budjerah: 6:00 6:30pm
Automatic Refunds Communicable Disease means any disease capable of being transmitted from an infected person or species to a susceptible host, either directly or indirectly, that has caused quarantines or restriction of movement of people. Download the Ticketek App & add your ticket to your wallet now. Many of us haven't booked on line since COVID started, The site is worse than I remember. In event of a Refund Application the English language version shall be the basis of settlement. Fans will be treated to an array of tracks off his latest album "=" plus hits from across his career. Links relating to the City of Sydney, and NSW in general - please read our rules before posting. If Your flight is Your Booking and it is cancelled or postponed, and You have a right of compensation from the Airline or another Paying Party. You cannot Attend your Booking due to any of the reasons below and have provided the evidence requested below. Ticketek wanted the official government correspondence from my mate's dad, and that was just for 1 ticket to be refunded. Are there any age restrictions enforced on my event? Might be worth looking into? I wonder who are these people to get this strong approval from the government to make all the entertaintment ticket sales and grab millions.. Where you cannot provide evidence that the person affected is within the. This is going to be one of those "if i can give zero stars I would" type of reviews.Their system is incredibly stupid.I have been going through the queue time and time again, repeating the process because it lets me in, but then it doesnt show the map to chose tickets. To read more about Covid-19 please visit our dedicated page here. etc. etc.WHERE IS THE ACCOUNTABILITY? Their website kept jumping us to different sections than the chosen one, then missed the mistake and paid.Tried to contact to rectify but no news.1 month later someone contacted us via FB saying all other tickets were sold out.Cheers Ticketeck for only taking 1 month to get back to me! Sell tickets directly from your Ticketek Account.