TicketNetwork. Crucially in your case, this means that the money was not paid back into the account that you used when you bought the tickets. Ensure the debit/credit card details you provided are for a valid card with an expiry date in the future and sufficient funds to cover this order. Scammers often look to exploit demand for the most popular events by selling fraudulent or non-existent tickets. I got food poisoning while eating out, can I get my money back? 2.7 Payment Authorization. . Sadly I could no longer attend on the new date which was in October 2021. Please note that service fee amounts may vary by event and are subject to VAT. that provides clear information on your rights offering simple solutions to solve your everyday consumer problems. Ratings by category. This is often referred to as mitigating your loss. I have since learned that Viagogo pay Google well to turn up first in these searches making people believe that . There have been several reported issues with people buying tickets from secondary sellers, including: The Consumer Rights Act has a whole chapter on ticket reselling and says you must be told: In the first instance you need to contact the website that sold you the tickets and ask to cancel the tickets and request a refund. I entered the incorrect email when registering, how do I change it? How do I delete my listing? Why can't I see my order or sale in my account? 7.3 Additional Policies. Why can't I sell my tickets through my Ticketmaster account? 3.1 Accurate Descriptions. Viagogo sells tickets from one fan to another, so it does not issue refunds instead, it sells the tickets on again and passes the proceeds to the seller. This rating has decreased by -15% over the last 12 months. Viagogo doesn't sell tickets themselves, but provides a platform for resellers to sell tickets, in a similar way to Ebay or Gumtree. How do I delete my listing? Join the 36,151 people who've already reviewed viagogo. The ticket seller is responsible for giving you a refund for tickets to a cancelled event. Walker said the test purchases were indisputable evidence of speculative ticketing, which is fraud. This is Money is part of the Daily Mail, Mail on Sunday & Metro media group. Both you and the company were insisting that you weren't in the wrong. are safe places to buy tickets. You warrant that you are over 18 years old and have the legal capacity to make the transaction. Choose from countless Cash Back deals & discounts, also from your favorite brands & online stores. Get the transfer info. You acknowledge and agree that (i) our patents, trade marks, trade names, service marks, copyrights and other intellectual property (collectively, "Intellectual Property") is and shall remain our sole property, and (ii) nothing in this agreement shall confer in You any right of ownership or license rights in our Intellectual Property. Hello, I want to cancel a payment to viagogo.com, but neither on paypal or on the viagogo site the payment can be cancelled. We do not have knowledge that any of our employees has a relationship with this entity and we will investigate any potential breach of our code of conduct, it added. Read more in the Viagogo ACCC media release Responsibilities of ticket resellers About ticket resellers A ticket reseller is a business that resells event tickets that have previously been purchased from a primary ticket seller. Resale websites in particular will often ask customers to have a payment card linked to their account, to make it easier for payments to be processed quickly when they are received. Its worth checking your household insurance to see whether your policy includes free legal advice, or finding a solicitor who offers a free initial consultation. A Viagogo spokesperson said: 'This customer successfully bought and sold tickets using Viagogo and we are satisfied that this situation is resolved, after he recently confirmed in an email to us that he had located the nominated bank account, in his name, which contained the sale payments we deposited into it in November last year. Read more hen we pay for them, not a week before! At no time do We provide the Buyer's payment information to the Seller. In certain circumstances, you may be required to complete a Dispute Claim Form and provide additional information in order to claim a refund. buyers felt they were not provided with full upfront terms and conditions of the ticket, or relevant details about restrictions including resale restrictions. This does not prevent us from varying these terms without reference to them. Tickets get sent straight from seller to buyer, but the seller doesnt get paid by viagogo until after the event and if their buyer has any problems the seller doesnt get paid and is liable to pay for a new ticket for the buyer at whatever price. Your continued use of the Site and the Services following viagogo's posting of a revised Agreement will constitute Your acceptance of the revised Agreement. 2.15 Claims under the viagogo Guarantee. Is commercial property a great value investing opportunity? In future, if you have issues confirming or fulfilling . The views expressed in the contents above are those of our users and do not necessarily reflect the views of MailOnline. These steps apply to Personal accounts. Visit the Payment Methods section to update the details. A spokesperson for Viagogo said it had strict measures in place to ensure the accuracy and compliance of listings and to prevent fraudulent selling, which are audited annually by a third party. Such sellers have no right to Report a Problem and the order is automatically confirmed immediately after the sale. Ireland 39 reviews. You may only use the Services if You can legally enter into and form binding contracts. If we are unable to successfully process your payment within 30 minutes of the original order time, unfortunately we will have to cancel your order and you will not be charged. If the ticket seller fails to deliver your tickets in time, or sends the wrong tickets, you can do the following: Formally reject the tickets Return the tickets with a letter saying that you're rejecting them as they don't fit the description you were given at the time of purchase. Touts who use this tactic advertise tickets they do not yet have, wait for a buyer to order them, before seeking to procure some from the concert organiser. Learn more. Say that you only used the tickets because you have a duty by law to keep your losses to a minimum. MARKET REPORT: Airline stocks fly higher as German carrier Lufthansa returns to profit after torrid time during Covid pandemic, Prove what Britain's worth, says MAGGIE PAGANO: Over last 20 years or so UK investors have fallen out of love with British equities, Leonardo DiCaprio and Kim Kardashian quizzed by FBI over links to fugitive financier, Housing market seeing signs of life after grinding to a halt last year, according to online estate agent Rightmove. We may investigate complaints and violations of our policies. Some jurisdictions do not allow exclusions of implied warranties or limitations on how long an implied warranty lasts, so the above exclusion may not apply to you. Welcome to viagogo's online ticket exchange (the "Site"). If We change this Agreement, We shall post a revised version of this Agreement, which shall automatically replace the terms of this Agreement. The software and the Site, including without limitation all text, graphics, logos, buttons, images, audio clips, and computer programs, are the property of viagogo or its suppliers, and are protected by country and international copyright, trademark and other intellectual property laws. Contact your bank or credit card company to verify the authorisation of payment to viagogo. In November, the firm was required to improve the information it gives to. The reader's wife had saved card details for an old account on Viagogo years earlier, but as they did not use the website regularly, neither remembered doing so. In the case where multiple different Buyers are sharing the cost of a transaction and each paying part of the total amount (i.e. In the case a Seller has not confirmed a sale within forty eight (48) hours, or in the case a Seller Reports a Problem the Seller, including without limitation, may be subject to a replacement fee, other charges, and/or other consequences as specified in Section 5. You consent to the non-exclusive personal jurisdiction and venue of the courts of Delaware. See all 12 articles. A property I inherited was overvalued by 50k - can I get any inheritance tax back and do I face a 'double whammy' on CGT? The comments below have not been moderated. the particular seat or standing area your ticket is for, including the block of seats and row number. We do not write articles to promote products. Pay in 10,000 for bonus. 2.11 Ticket Fulfillment. It sickens us to think our gigs might lead to fans being ripped off by what is now a thriving, immoral industry. Copyright viagogo Entertainment Inc 2023. I offered my ticket for sale on Viagogo, and I recieved an e.mail that it is sold, they asked me to confirm the selling process and I did, but when I click on the button that would show me the buyer address it gives me "an error " !! Contact your bank or credit card company, ask the Financial Ombudsman Service (FOS). Seller 5 reviews; Agent 2 reviews; Administrator 1 review; Call Center Representative 1 review; viagogo reviews by location. Get a discount code to save on your internet security, Listen to podcasts and books for less with these offers, Get the ultimate broadband and entertainment bundle, Get great deals on existing and new plans, Have a clean house and save money with these offers, As chip designer Arm chooses to float in US Ex-chancellor warns London stock market now 'less attractive'. viagogo reserves the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice. Viagogo is a global online platform for live sport, music and entertainment tickets. Many times a ticket might have wildly different prices to the face value, particularly for in-demand events. Invalid tickets: If buyers are refused entry to the venue as a result of invalid tickets we may refund the buyer at any time. A payment to viagogo will appear on the Buyers payment method statement as VIAGOGO EVENT TICKETS. This charge is in addition to the amount originally paid for the tickets. Under Section 75 of the Consumer Credit Act, your credit card company is jointly liable for any breach of contract or misrepresentation. Five tips on when to seek help, hiring the right firm and typical costs, Do not sell or share my personal information. Contact your bank or credit card company to verify the authorisation of payment to viagogo. Either process allows you to get your money back, if you believe the goods you purchased are damaged, different from those described or didnt arrive. In addition, You shall not now or in the future contest the validity of viagogo's Intellectual Property. 2.9 Seller's Confirmation Obligation. To post a ticket for sale on viagogo You must first register with the Site. If the face value has been reduced by the organiser, the refund will be for the discounted face value price paid. where did nick turani go to college brian buffini net worth 2018 Musicians condemned Viagogo amid renewed concern about resale websites, which allow fans but also professional ticket touts to sell on music, theatre and sports tickets for profit. In the rare instance that a problem arises and the original ticket Seller does not provide You with the tickets listed for sale, viagogo will, in its sole and absolute discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. Look for an option to transfer the tickets through the original ticket provider's account. All the tickets you will find on this website are sold by legit agencies and trustworthy sellers. The CMA, which has repeatedly clashed with Viagogo and StubHub over breaches of consumer law, is already scrutinising the merger of the two companies. The revised version of this Agreement is automatically effective after it is initially posted on the Site. 3.1 Accurate Descriptions. The practice helps touts supercharge profits because they do not need to buy tickets they might not be able to sell, only spending to fulfil firm orders. You also say that despite being in contact with them for months, Viagogo only recently told you which bank the card that the money had gone to was with, which was what triggered your memory of the old account. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusions or limitations may not apply to you. If you paid by credit card If youve spent more than 100 and less than 30,000 you can claim on your credit card if something goes wrong. 6.7 Third Party Information. Find the tickets that were originally transferred to you from your viagogo seller and continue these steps. Madrid-based GES SL listed thousands of tickets, including more than 600 events in the UK, on the Viagogo website, which is Britains largest ticket resale platform. If you have a Business account, please log in to see the steps that apply to you. If you paid by debit card You can ask your card provider to reverse a transaction on your credit or debit card in a process called chargeback. You also have the option of taking your case to a small claims court. We reserve the right to prohibit users from posting tickets on viagogo if they are not able to provide the exact tickets they posted on viagogo. What are the viagogo Terms and Conditions? In the event that the Buyer fails to return a Season Card to viagogo within 24 hours of the event concluding, the Buyer agrees that viagogo may charge an additional failure to return fee of 200 per season card that is not returned to the payment method that was used to purchase the tickets. The money is paid to us, and the Seller is compensated for the sale according to their selected payment method and the payment policy in the help pages. Viagogo says it does this but takes no other steps to prevent the practice. Viagogo says it paid me in November, but it has not turned up in my account. I had a flight delay, can I get compensation? 5.3 Disclosure of Information. We reserve the right to withhold payment if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. viagogo Pay & benefits reviews Review this company.