Then you can use the Orbi router in Router mode.3. Almost instance response. For FTTP customers who choose to use their own 3rd party router, there is no need to use a BT hub at all. From the Hub Manager go to Advanced settings then My Network then IPv4 configuration. Having switched off the 5GHz band I was immediately reconnected and I have lodged a complaint with BT. Also problems connecting to my wireless Canon scanner printer. Broadband speeds It looks like the 'Bridging' button simply does not work. 7h47. You can turn Smart Setup on or off in the Hub Manager. 11:58 AM. Connect to the web management interface First, you need to connect to the router's web management page, so that you can change the settings that you want. Maybe this is a shoal of red herrings! This is caused by a bug in the BT Smart Hub 2s firmware (versionV0.26.03.01286)which prevents devices on the 5GHz band from communicating with devices on the 2.4GHz band, and vice versa. The telecom giant's router operates using two different wireless frequencies: 2.4Ghz and. The setting is on a page hidden on the home version. My download speeds are now too low to stream things on my Apple TV with 5ghz turned off so Ive had to turn it back on, and now of course my Roam is no longer showing up in the Sonos app. Plug the microfilter into the socket. My assunption is that as both the FTTC and FTTP models use the same firmware they work in exactly the same way. This restores your factory settings and wipes your Hub's memory about which devices have already completed Smart Setup. At the bottom is a setting for Bridging. Still having trouble with this. Thats great to here. BT's done a great job on this router. After raising a complaint with BT I had yet to hear anything from BT. What is the difference between WiFi 6E and WiFi 6? What is Smart Setup on the BT Hub? To make this change click on Advanced Settings, Wireless. "I can only connect the Sonos app from my iPhone, MacBook and iPad when connected to the 2.4Ghz band, which means turning off 5Ghz," said BT forum member sl_strachan. 11:46 AM Pretty obviously really if I look at an old BT modem. The app then stopped working. I have an update to share with you all regarding this issue. The BT Smart Hub 2 firmware update issue is only related to the Private Address on iPhones issuein the way that they both result in a Cant Connect to Sonos situation. Available from the 27th of November, the Smart Hub 2 will form part of a new "Complete Wi-Fi" system, which allows BT customers to add extension discs to generate a stronger, more reliable. BT Smart Hub 2 comes with 2 DECT antennas and integrated support for Ultrafast broadband (G.Fast and FTTH) as well as Complete Wi-Fi compatibility. Click a dropdown for your model of Hub. Switch on your hub Step 1 of 6 An unanticipated problem was encountered, check back soon and try again Error Code: MEDIA_ERR_UNKNOWN Session ID: 2022-11-29:6bd6668cf82ade9b12484d03 Player Element ID: d2e0e7d3209e2f643e62e656d0faf011 Thanks 0 Ratings 1 REPLY Dippu Expert on 11-05-2020 9h23 6,426 Views Using BT Business Hub or router. I didnt find this to be the case - with 5GhZ turned off my BT service was virtually unuseable. - edited No idea how 2.4GHz can be too slow for any video streaming. Thanks. I also want to be able to repair and modify the frame. Just log in to. TwoiPads, a Mac book and a surface pro didnt have the connection issues even when put inairplane mode or turned off and on. I could not find a hidden page called 'Routing' which may have offered the 'Bridging' option on a Home Hub 5A and Hub One. Guide to 4G Assure. Time will tell if this is a permanent fix but its worked this evening. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. Both offer advantages - 5Ghz is faster with less range, while 2.4Ghz is markedly slower but with more range. Tenda Nova MW3 review: Cheap and cheerful mesh Wi-Fi, Sony WF-1000XM4: All-round audio excellence, Logitech Blue Sona: An excellent studio mic for podcasters, Philips 279C9 review: The complete package, Edifier WH950NB review: Comfy, capable and not too costly, Best webcam: HD and 4K cams from just 30, 1MORE Aero review: Spatial audio for the masses. ensure Sonos all working correctly via boost with 5ghz still turned off. As well as being incredibly annoying when all you want to do is connect to the internet, it can stop some devices from working altogether, as they keep getting redirected away from the internet: I've had it break smart home systems, while many people have reported that Smart Setup breaks the Kodi media player. Users have found that a temporary fix appears to be forcing the Smart Hub 2 to operate on only one frequency. I have this issue - I can confirm a cable into a Sonos Arc means my 4x Sonos Play:1 devices now work and the whole system is much quicker. It should appear as soon as you connect to the Hub and open a browser. Can anyone confirm it works? Click, Switching Smart Setup on and off on the BT Smart Hub, Switching Smart Setup on and off on the BT Home Hub 4 or Hub 5, Click the appropriate radio button to turn Smart Setup on or off and then click, If at a later stage you want to find the features and services that you would have been offered during Smart Setup, you just need to log in to. Readthis thread with growing frustration as disabling the 5 GHz band really is not an option and waiting for BT to issue new firmware is too uncertain. Unless you've previously changed it, you'll find the default password on your Hub settings card on the back of your Hub. Sorry, our virus scanner detected that this file isn't safe to download. As my previous experiments with a FTTP Smarthub showed (https://community.plus.net/t5/My-Router/Using-a-FTTP-Smarthub-6-on-a-Plusnet-FTTC-Service/m-p/165176) the FTTC and FTTP Smarthubs use the same firmware. Will give this suggestion a try. 03-10-2020 You may need to reboot your Sonos devices by powering them down for 30 seconds and powering them back up. ? Just log in to http://www.bt.com/mybt and go to the "My Extras" section, where you'll find all the features and services that you would have seen through Smart Setup. Unless you've previously changed it, you'll find the default password on your Hub settings card on the back of your Hub. Your broadband can be activated any time up to midnight. Accessing the Hub Manager using a Hub 3 or Hub 5. 8) Wait for your devices to reconnect. Issue affects both Sonos Move and Epson airprinter - what was really strange was that both iPhones were hit but neither of the iPads despite the fact they all use the 5 GHz network. Steps taken from a post on the BT Community. If previous posts are correct it probably works on the Business version and not on the Residenial ones. Choose Broadband. Along with the brand new router, the BT Smart Hub, come the same old problems that we've seen before. Try opening a browser and going to, If none of these reasons seem to explain why you're not seeing Smart Setup, it could be that you are using a device that's not compatible. ford fiesta mk7 hidden featuresSummary of Contents for SAGEMCOM CS 50001. Did the Orbi need a full factory reset to fix any issues to get up and running again or was it smooth sailing? The router is now displaying hidden ssid. My conclusion, which might well be wrong or oversimplified is that the Smarthub can be considered to be two separate devices, that is, a modem and a router, with a distinct internal WAN interface. 01-10-2020 Another BT customer said being restricted to 2.4Ghz would not be enough for families all using devices simultaneously. Configure PPPoE (for BT, Plusnet etc) on the 3rd party router and it should connect to internet via the DSL port. The unit has a minimalist two-tone black front, with the only obvious design features being a BT logo and. Yes, turning off 5ghz will also resolve the issue but my Wi-fi speeds went from 280mbps to around 60mbps so that to me wasnt a solution Id have been happy with. Assuming it will work on the business hub though as it's a visible option. The best broadband providers in the UK in 2023, Choosing the right microSD card for your device, How to watch the 2022-2023 Champions League anywhere online, BT Whole Home Wi-Fi: A fully featured mesh Wi-Fi system, iD Mobile review: Some bargains, but service could be better. The BT smart hub 2 supports all access types you need, including ADSL, FTTC, FTTP, G.fast and others. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips, On a PC or laptop connected to your hub, enter, Enter your Admin password if prompted (can be found on the base of your Hub) and click, When prompted, enter the admin password and click. The default setting just adds a '-5' to the 5GHz network's name, which should do for most people. The BT Smart Hub is an unassuming router that builds on the Smart Hub 5's design. Was quite easy to get the money credited to my account after that : ). Let's take a look at the legacy BT routers that are still capable of getting you online. You will need to change the settings on your other Router to use connection type PPPoA for ADSL connections and PPPoE for fibre connections. "We're sorry for any inconvenience caused," added the spokesman. It won't work if you're connected to BT Wi-fi or via mobile data (on a smartphone, for example). https://kb.netgear.com/30186/What-is-Double-NAThttps://kb.netgear.com/30187/How-to-fix-issues-with-Double-NATCouple of options,1. I have disabled the bt fon and bt wifi to reduce my home network clutter. Ive had the cant find Sonosproblem for a couple of weeks. Navigate Advanced Settings > Log in > Broadband > Internet. 7:56 PM The yolk sac is the earliest fetal structure that forms in the gestational sac within the uterus during pregnancy. This is found on the back of the router and on the removable card. Smart Setup is BT's online set-up wizard. I have now switched the 5GHz option off,which immediately sorted the problem. We'll send you an e-mail with instructions to reset your password. Named it the same as the BT WiFi and same password, so no need to reconnect a host of devices to a new network Sleepy Striker Contributor Jan 14, 2021 #15 monkeytassle said: It does but it doesn't. Then, for your static IP block, enter your router's address and subnet mask. Great. MacBook then doesn't work. Copyright Expert Reviews Holdings Ltd 2023. Well update this post with any further newsas and when we receive it. I saw the post about the public/private. Fix problems or report a fault with our troubleshooter. 2.4GHz runs at least 30 Mbps, are you streaming five 4k UHD streams at the same time or something? BT Smart Hub 2 users are complaining of connection issues between their wifi-enabled devices. Viewing the status of your Smart Hub 2; Changing the wireless settings on Smart Hub 2; Restricting the wireless devices that can connect to your Smart Hub 2; Setting up IPv4/IPv6 DNS servers or dynamic DNS on Smart Hub 2; Using Smart Hub 2 as a modem only . To be honest the whole process of connecting 9 speakers was far easier through the boost than when I used to set up directly through the router so long term itsmade the Sonos adding speakersprocess better. - edited They also advised if you are connecting to things like BT discs then you won't be affected (links into the boost post above). In fact, if you sign up to an ADSL broadband package (offering average speeds of 10Mbps), BT will send you a Home Hub 4 rather than a Smart Hub 2. BT is offering firmware updates to those affected. BT's Smart Setup is one of the most annoying technologies to have ever been implemented and it persists to this very day. Although the simple light at the front of the Hub tells you at a glance if the internet connection's working, the Hub's bright lights can be annoying if you have the router on display, rather than tucked away in a cupboard. Visit this address in your browser of choice: 192.168.1.254 Go to Advanced settings. 01-10-2020 Turning off 5GhZ on the router is indeed a workaround but the WiFi speed was pathetically slow so this isnt a solution. If you have changed it and now forgotten it, you can use the. BT Business Hubs: Help and guides for your model. BT Smart Hub 2 users are complaining of connection issues between their wifi-enabled devices. Cleverly, the security password is the same for both networks and can only be changed for both. "I've been having the same problems and have been tearing my hair out," said BT forum member Rawberry. Viewing the status of your Smart Hub 2; Changing the wireless settings on Smart Hub 2; Restricting the wireless devices that can connect to your Smart Hub 2; Setting up IPv4/IPv6 DNS servers or dynamic DNS on Smart Hub 2; Using Smart Hub 2 as a modem only; Controlling the time when devices can access the internet on Smart Hub 2; Creating a Port . Navigating ones way through these conflicting accounts is not easy. - edited The telecom giant's router operates using two different wireless frequencies: 2.4Ghz and 5Ghz. This isnt a viable long term solution though for me. I viewed pages 9100 through to 9150. Sonos tried to do a workaround but lasted an hour or so. Users are complaining that any devices not linked to the same frequency, such as a phone and a speaker, are refusing to communicate with each other. It means I have a redundantSonos Move which is incredibly frustrating. Plug the microfilter into the socket. Switching Smart Setup on and off on the BT Smart Hub 2, Open a new web browser on a device connected to your Hub and type 192.168.1.254 in the address bar. Quite a long story how we got to the below but in short the way the issue was resolved for me was the below: Three other work colleagues (all with BT) have since done the above and all their systems are working ok now also. Clearly there is both and issue with BT and the Sonos app for iPhone on this. "We're aware that a very small number of customers are experiencing an issue with their Smart Hub 2 connecting with multiple streaming devices on their wi-fi network. It works on my Business Hub 6, in fact it's not even hidden. Works fine. Need support for other hubs and routers? The setting is on a page hidden on the home version. Most of the affected users have iPhones running iOS version 14.4.2, but we have seen other types of controller, such as Android devices,affected by this issue as well. I may try the hardwired solution if things do not move fast. I believe I was one of the first to flag this issue up to BT around 3-4weeks ago. I shouldnt have to have 5Ghz permanently switched off. The telecom giant's router operates using two different wireless frequencies: 2.4Ghz and 5Ghz. At conservative gathering, Trump is still the favourite. Then go to http://192.168.1.254 which is your BT hubs personal website which you can access to change settings, then click on Advanced Settings and type in your Admin password which can be found on the info card on the back of your BT hub box. The default IP address is 192.168.1.254 but you can change that here. Does anyone know if a Sonos Boost would resolve the issue? (Not Business variant). 10:38 AM [9] It supports many of BT's services such as BT Fusion, BT Vision and BT Broadband Anywhere. Having said this it might be the key to using a FTTP Smarthub in modem only mode but I can't get my head around why this would be built into the firmware. How to access the Smart Hub Manager; Download the Business Smart Hub 2 user guide; Using. Check that you're connected to your Hub's network. You can find user manuals for other BT products at www.bt.com/producthelp>, BT Smart Hub 2 user guide - engineer install, BT Smart Hub 2 user guide - Fibre To The Home, BT Smart Hub 2 CE Declaration of Conformity, BT Smart Hub 2 power efficiency information, BT Complete Wi-Fi Disc power efficiency information, You'll need Adobe Reader to view PDF documents, BT Smart Hub (type A) Fibre to the cabinet (FTTC) user guide, BT Smart Hub (type B) Fibre to the cabinet (FTTC) user guide, BT Smart Hub (type A) Fibre to the premises (FTTP) user guide, BT Smart Hub (type A) CE Declaration of Conformity, BT Smart Hub (type B) CE Declaration of Conformity, 4G Mini Hub 2020 quick start guide (standard), 4G Mini Hub 2020 quick start guide(BT Halo), 4G Mini Hub 2020 Declaration of Conformity, 4G Mini Hub quick start guide for Standard, 4G Mini Hub quick start guide for BT Plus, BT Home Hub 5 - Information and troubleshooting guide (for BT Infinity installed by an engineer) - please note that BT Infinity is now called Superfast Fibre, BT Home Hub 5 - Information and troubleshooting guide (for BT Infinity you install yourself) - please note that BT Infinity is now called Superfast Fibre, BT Home Hub 5 (type A) CE Declaration of Conformity, BT Home Hub 5 (type B) CE Declaration of Conformity, BT Home Hub 4 (type A) CE Declaration of Conformity, BT Home Hub 4 (type B) CE Declaration of Conformity, BT Home Hub 3 - BT Total Broadband getting started (2012-2013 version), BT Home Hub 3 - BT Total Broadband getting started (self installed), BT Home Hub 3 - BT Total Broadband troubleshooting guide (self installed), BT Home Hub 3 - BT Total Broadband getting started (engineer installed), BT Home Hub 3 - BT Total Broadband troubleshooting guide (engineer installed), BT Home Hub 3 - BT Infinity getting started (2012-2013 version), BT Home Hub 3 - BT Infinity troubleshooting, BT Home Hub 3A - CE Declaration of Conformity, BT Home Hub 3B - CE Declaration of Conformity, BT Home Hub 2.0 user guide/ quick start guide, BT Home Hub 2.0 - BT Infinity welcome guide, BT Home Hub 2.0 - BT Infinity user guide/toubleshooting, BT Home Hub 2.0 Type A CE Declaration of Conformity, BT Home Hub 2.0 Type B CE Declaration of Conformity, BT Home Hub 2.0 Infinity CE Declaration of Conformity, BT Home Hub 1.5 user guide/ quick start guide, BT Home Hub 1.5 CE Declaration of Conformity, BT Home Hub 1.0 user guide/ quick start guide, BT Home Hub 1.0 CE Declaration of Conformity, For more advice on how to get the best from your BT Hub, visit Help for Hubs>, Or, if youve got one of our older Hubs why not buy our latest BT Smart Hub? If your BT broadband home network is playing up, you're not alone. Were aware thata very small number of customers are experiencing anissue with their BT Smart Hub 2 connecting with multiple streaming devices on their Wi-Fi network. So the question remaining is does it actually work on a residential Smarthub? I connected a laptop via ethernet into it. BT Smart Scan technology BT have advised me this a fix should be out this week. Enter the username and password for your BT Smart Hub 2 router. To be honest whilst the Smarthub modem works perfectly competently, it is a bog standard device that can't be unlocked. In order to be able to do this more easily, I suggest taking regular opportunities to be mindful with your daily tasks and set aside a little time to carry out a meditation practice each day.There are many, many times when you need money for something but don't have it on hand. 30-09-2020 I dont know how crap the BT router is feature-wise (I could take a guess), but can you make a separate SSID for 5GHz and put your Apple TV on that, while leaving your Sonos gear and phone on the existing 2.4GHz SSID? This is caused by a bug in the BT Smart Hub 2's firmware (version V0.26.03.01286) which prevents devices on the 5GHz band from communicating with devices on the 2.4GHz band, and vice versa . Everything now works, so again it confirm the issue is with BT. All rights reserved. How long will it take to get BT Broadband once I've ordered? Ask questions and share tips with other people 24 hours a day. Then plug one end of the grey broadband cable into the port marked Modem and the phone cable into the port marked Phone., Check if your Smart Hub light is solid blue, Try again later. A Sonos spokesman said on the audio firm's community forum that it had been in touch with BT, who were "aware" of the issue that is affecting a wide range of devices. You can't exit the first few steps. The lights on your hub will change to green or flashing orange as it is setting up. Were aware of an issue affecting Sonos users with BT Smart Hub 2 routers that causes problems with connecting to players in a wireless configuration. As 802.11ac only runs the faster speeds over the 5GHz network (the 2.4GHz part runs at old 802.11n speeds), you're potentially limiting the speed that your devices can connect to the network. 4) Enter the Admin password. Were sorry for any inconvenience caused.. Try opening a browser and going to www.bt.com >, Smart Setup only works when it is switched on in your Hub manager. When prompted enter the Admin password, which you can find written on the pull-out tab on the right-hand side of the router. Hi, can anyone share their experience of switching their RBK53 system from AP mode to Router mode? This means that you've got no control over which network your device joins. 8:03 PM, Apologies if this has been posted previously, but I'm told the regular 'home' variant of the BT Smart hub version may have a hidden 'bridge' mode option, which is normally offered on the BT Business Smart Hub when you wish to use a 3rd party wifi router. Switching Smart Setup on and off on the BT Smart Hub 2 If there had been such a hidden 'Routing' page, I'm sure someone would have discovered it years ago. Once you reach the login step, you can select "Start Browsing" in the top right hand corner and this will release you from Smart Setup on the device you're using. Go to My Network. BT added that an update for all users would be available by the end of May. Using the BT Hub Manager We recommendthat you report this issue to BT with the following information: Devices connected to the 5GHz band are not able to communicate with devices connected to the 2.4GHz band and it appears the connections are being erroneously isolated.. This will open the Hub Manager. - edited The router is now displaying hidden ssid. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage, 30-09-2020 9h23. With the FTTC smart hub in bridge mode, it should behave just like any other DSL bridge modem (like the discontinued Openreach VDSL2 modems). Consequently I can't see why any-one would want to use a Smarthub, especially a Business version, simply as a modem. A friend with BT Broadband was kind enough to check their regular BT Smart Hub 1 (2016+) for me, but not able to test whether it actually works, as they don't have a 3rd party router. - edited We're aware of an issue affecting Sonos users with BT Smart Hub 2 routers that causes problems with connecting to players in a wireless configuration. Scan the QR code to enter your hubs details automatically. Hopefully a further update will sort the problem shortly as I do not see why I should have to use a slower WiFi band in perpetuity. Understand rental and other basic charges, Enter the admin password. I have raised a complaint with BT as MacBook works fine, but app does not. This complaint isnt resolved for me. You'll find it on the back of the Hub if you haven't updated it. What I wonder is if the WAN on the FTTP model can be used to connect to a Router instead of setting up PPPoE on the Hub router section. Rebooted Smart Hub and both my Sonos speakers and everything is back working (as is my scanner). What? better. hmm, I wonder whether the 'DNS Hosts' page is also hidden on the 'Home' version of the Smart Hubs? Whether it's your phone, tablet or console, find out how to connect to your newwi-fi network. Connecting your computer to your broadband. I too have just discovered this thread, having tried to sort things out for the last week. This topic has been marked solved and closed to new posts due to inactivity. Click the Separate bands switch and you'll be able to name your 2.4GHz and 5GHz networks separately. "Turning off 5GHz is a short-term workaround until the kids start streaming lots of video content, at which point the whole house slows down.". What's the least amount of exercise we can get away with? BT's Home Hub 5 is similar to the other home hub's in terms of features and design. Yes its not ideal. ***Please Subscribe: Youtube have required creators, like me, to have at least 1000 subscribers! ), on Mode 1 gives you the best speed, but select Mode 2 or Mode 3 if you're having trouble with some devices connecting. If at a later stage you want to find the features and services that you would have been offered during Smart Setup, you just need to log in to www.bt.com/mybt. 1 user liked/thanked this post: Use our hub light guide. Here are some things to try: Your broadband speeds may fluctuate for up to 10 days while we perform tests to ensure you get the best possible speeds and connection. It can also be used as a VOIP phone through BT Broadband Talk. The BBC is not responsible for the content of external sites. At least Ive got Sonos working now even though it is at the expense of 5ghz. How do you change wifi settings or turn wifi off, where do you set IP or DHCP information.How do you setup port forwards or what does the port forward screen look like.An initial video on the BT Smart Hub 2:https://youtu.be/i-NVXmkCDEQHow to factory reset the BT Smart Hub 2:https://youtu.be/NcTLNIb5Q4Y To view the router settings, go to http://192.168.1.254. Joyebikes Bafanag M510 M600 Full Suspension Carbon Fiber. I've been following this thread ever since I had issues. Had to resort to switching off 5GHz, What the BT handler said to me when I questioned losing 5ghz, The 5 Ghz band is only faster than the 2.4 Ghz band when in the same room as the hub and this is only really above 135Mbps for most applications you would not notice any difference ,The 2,4 Ghz is a stronger signal penetrating walls etc. Look for the tab on the back of your hub. BT customers are complaining of home network issues, Millions offered half price broadband from BT, Harry: I feared losing memories of mum during therapy, US-made cheese can be called 'gruyere' - court, The children left behind in Cuba's exodus, AOC under investigation for Met Gala dress, Canadian grandma helps police snag phone scammer. First, you need to connect to the router's web management page, so that you can change the settings that you want. BT will be rolling out an update to all devices later this month. 9:11 AM. Simply connect a 3rd party router to any LAN port on the hub. Alternatively, some users have been able to work around the issue by wiring a player directly to the router, though this doesnt work in every case. 01-10-2020 Any 3rd Party router should work so long as you can create a static WAN ip on that router, and then add this to the smart hub 2. This WAN socket can be used with either a FTTP interface or a FTTC modem. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop, My Setup|ISPSparkLight| InternetCable 1000/50 CAX80 Modem Mode| Wifi RouterMK83+ (Router Mode) | and RBK853 (Router Mode) | SwitchesNG GS105/8, GS308v3, GS110MX and XS505M | Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30|NightHawk: MK63, MR6150, R7000, R7800, R7960P, R8000, R8500, R9000, RAXE500, RAX50, XR450, XR700, XR1000, EX7500/EX7700. BT Smart Hub 2 features advanced filters They filter out interference that can negatively impact on Wi-Fi performance. Enter your username or e-mail address. It also has 4 Gigabit LAN ports. Here's how: It's best that you complete Smart Setup to ensure that you get the most out of your BT Broadband features and services. Moderator and CustomerIf this helped - select the ThumbIf it fixed it, help others - select 'This Fixed My Problem', 01-10-2020 00 dengfu e10 carbon fibre frame for bafang m600 m500 m510 motors add to cart $59. Change the /internet part of the address to /routing. ie. In addition, not all Smart Hub 2 owners will have received the firmware update that caused the problems. The setting is on a page hidden on the home version.Navigate Advanced Settings > Log in > Broadband > InternetChange the /internet part of the address to /routingThis brings up a hidden page.