The ATOL protection does not apply to all holiday and travel scheme. Where can I find a copy of your Booking Conditions? You can change your cookie settings at any time. 1.1 These booking conditions, together with our privacy notice and any other written information we brought to your attention before we confirmed your booking, apply to your booking with Hays Travel Ltd of Gilbridge House, High St West, Sunderland SR1 3LH ("we" or "us"). Recommended Provider (WRP) which means that as well as being one of the most highly rated holiday firms in our survey it has also guaranteed to offer a full refund, or free changes, if government restrictions mean you can't travel. 16.2 Safety standards in some countries may differ from those applicable in the United Kingdom. All our package and Flight-Plus holidays are financially protected by the Air Travel Organisers Licence (ATOL) scheme to give you peace of mind (our ATOL number is 5534). Hays Travel Money Prepaid Currency Card is issued by PrePay Technologies Limited pursuant to license by Mastercard International. There are, however, some exceptions. The contract will be between you and the charter flight provider. Balances for holidays which are not currently cancelled are still due to be paid, or you could lose your deposit and pay charges according to the booking conditions. Accommodation Ratings and Standards The holiday exceeded our expectations with the hotel - Barcello Tenerife being excellent in all respects - location, room, standard of service and quality of food. This may be due to the fact your tour operator has not yet confirmed its arrival slots. Registered Office: Gilbridge House, Keel Square. For additional advice on this, please consult the following website: http://www.fitfortravel.nhs.uk/destinations.aspx. not be ATOL protected. How can I find out if it is safe to travel to a particular country? If you are unable to travel because of the Coronavirus you are entitled to a refund. Your contract will be with the individual suppliers and not with us. We can also offer you ABTAs scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. Dont worry, if you are entitled to a refund your money is safe. In other areas, it is recommended that you drink bottled water, which is readily available. Delivery of Documents Your individual hold baggage allowance will vary depending on which airline you are flying with; whether your flight is short or long haul; or whether you are taking a package holiday or flight only. Except where otherwise expressly stated in these booking conditions we will not be liable or pay you compensation if our obligations to you are affected by any circumstances which we or the supplier of the service in question could not have avoided even if all reasonable measures had been taken. Yes, we can often just change your whole holiday to the same date next year or an alternative date if required. You can book extra legroom seats on your flight, but this often depends on which airline you fly with. For holidays due after that, we await further advice from the FCO. Yes, you can make secure online payments by visiting the. A request to cancel a booking must be made in writing by the lead passenger. Since its beginnings in 1980, Hays Travel has grown substantially, but it's still focused on helping families and individuals plan exciting holidays. The ATOL protection does not apply to all holiday and travel In 2018, Hays Travel's turnover topped 1bn for the first time, and staff were rewarded with 100 for every year of service, regardless of their role - a handout of more than 1m. Please ask us for full details. We will not make any charge for changes to documents, but you will have to pay any charges made by suppliers. For more information about financial protection and the ATOL If you are due a refund and have been sent a verification code - please click here. For most bookings we act as agent for the supplier but we act as your agent when making a booking with most no frills airlines. In 1518 the Lubraski Academy was founded there. Final Travel Arrangements Keel Square, We do not use the first option to set star ratings, since standards vary so much from country to country and are often based on local opinion. Special Requests 9.1 Your contract is with the supplier and its booking conditions apply. If you require prescribed medication for a health condition, you should talk to your GP or Practice Nurse about travelling before your holiday, as they will be able tell you if you need to make any special arrangements. Please check with your departure airport for up to date flight information. If you are choosing to book on our website, the relevant conditions can also be viewed by clicking on the following link: https://www.haystravel.co.uk/terms.phtml, Hays Travel Ltd takes data protection and the safety of any information we collect from our customers very seriously and follow industry compliance guidelines. A copy of the Hays Travel booking conditions can be found on haytravel.co.uk or made available to you upon request. I think my tickets are incorrect, what can I do? Details will be given at the time of booking. Room Allocation Shared on 28 August 2020. You are paid holiday to the value of your holiday entitlement. Hays Travel have partnered with Collinson Group to help you with the testing process. You should take a note of any reference number or contact name when reconfirming. We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment. The best way to do this is by sending an email to the one provided on your Hays Travel Booking Confirmation. Information relating to your booking will be sent to you within 48 hours of the booking being made. Currency Exchange Rate 750 Buys Buy Now; Euros: 1.1035: 827.63: Buy Now: US dollars: 1.1736: 880.20: Buy Now: Turkish lira: 20.5672: Buy Now: That might sound perfect to you - stock up on foreign currency via the same people who are organising your trip. If any of the travel services are not performed in accordance with the package travel contract and we dont put that right we may be liable to offer you compensation, but within the limits of the law and the terms of these booking conditions. iredell county jail mugshots; southwest airlines onboarding socialization of new employees; zen symbols copy and paste; jeffrey dubow bio; care jobs with visa sponsorship in london; scottsbluff high school football roster. Hays Travel is the UK's largest independent travel agent offering great-value holidays and outstanding customer service. What is ATOL and what does this mean for me? Canaries, View 2.1 By making a booking, you agree on behalf of all persons detailed on the booking that you have read these booking conditions and agree to be bound by them and you are over 18 years of age. Please make it clear to us if you are looking to cancel the entire booking or whether you would just like to cancel a specific member of your party's booking. Compare pay for popular roles and read about the team's work-life balance. Yes, you can make secure online payments by visiting the MY BOOKING section of the Hays Travel website. If you have not heard back from us within the timescales quoted then please contact your local branch or agent where you originally booked your holiday. E-tickets, which have been adopted by the majority of our suppliers, allow passengers ticketless travel. You can compare all UK suppliers and find the best exchange rates on our travel money comparisons page. . Thank you once again for booking with Hays Travel. However, as package organiser we will be responsible for the performance of the travel services included in your package, irrespective of whether those services are to be performed other travel service providers (our suppliers). Get the inside scoop on jobs, salaries, top office locations, and CEO insights. TUI Refund from Hays Travel Finally came through. If you would like to upgrade your hold luggage after booking, please contact the telephone number or email address provided on your Hays Travel Booking Confirmation. *Please note that this varies depending on the tour operator. If you fail to do so the supplier is entitled to assume you wish to receive a full refund. This does vary from country to country, and we recommend that you check the Foreign and Commonwealth Office (FCO) website for advice for the specific country you are travelling to. 4.2 You may wish to purchase flights, hotel, car rental, transfers or other services on our website. Hays Travel has now refunded the amount. Yes, you need a passport to travel and will be prevented boarding if you do not have one. invoices/tickets/Insurance policies) will be sent to you by post or email. Sunderland, For more information on passports please visit https://www.gov.uk/browse/citizenship/passports If full payment is not received by the balance due date, we will notify the supplier who may cancel your booking and charge the cancellation fees set out in their Booking conditions. 23. Will I get a refund? However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable). http://www.direct.gov.uk/en/TravelAndTransport/Passports/index.htm. Please be aware that the booking conditions of the supplier will normally state that your stay can be terminated, with no refund, if the behaviour of your party falls below an acceptable standard. Following the pandemic and subsequent travel chaos, we have asked all of our WRPs to guarantee a full refund, or free changes, if government restrictions mean you can't travel. Can I take liquids on-board the aircraft? Your Financial Protection They have 334 shops trading under their name, and most are independently managed businesses. Unfortunately, from receiving inaccurate information to totally missing out on a holiday, customers have many complaints with Hays Travel. Canaries, View Behaviour Information relating to your booking will be sent to you within 48 hours of the booking being made. Also, please remember to take adequate supplies of any prescribed medication with you on your holiday. pre-existing medical conditions). If you're unsure whether a visa is required for your trip, information can be found by visiting the relevant embassy website. For flights departing between 00.01 and 04.00 hrs, the day of departure is deemed to be the previous day. On some occasions, you may arrive in the early hours or during the course of the morning; in which case, your accommodation should be available immediately this is classed as the first night of your holiday. These circumstances can include, but are not limited to, war, threat of war, civil strife, terrorist activity and its consequences or the threat of such activity, riot, the act of any government or other national or local authority, industrial dispute, natural or nuclear disaster, fire, chemical or biological disaster, weather conditions which make it impossible to travel safely to the destination and all similar events outside our control or the control of the supplier concerned. An administration charge will be made of 50 per person for transfer requests made more than 61 days before departure, and 100 per person within 61 days before departure. 12.7 Where we are package organiser, you can contact us to complain about any lack of conformity perceived during the performance of the package or to request assistance if you are in difficulty through our Customer Relations department on 0333 033 6890 or customer.relations@hays-travel.co.uk. We are really sorry that this is taking longer than you would expect under normal circumstances and are very grateful for your patience during these unprecedented times. It currently takes at least three weeks to get your passport via the post and can take longer between April and September. Please ask us to confirm what protection may apply to your We advise you visit the relevant airport website for information on which terminal your flight will be departing from. More information can be obtained via the following website https://www.gov.uk/browse/abroad/passports. Portugal. Hays Travel has "stood its ground" to tour operators not issuing customer refunds - opting to pay out to clients and then seek reimbursement from suppliers, according to boss John Hays. GOV.UK . Please note it is your responsibility to make sure you allow adequate time to check in and airlines are very strict about this. 10 were here. When travelling to the USA by air or sea, the US authorities require you to travel under the Visa Waiver Programm (VWP) and to register for Electronic Travel Authority (ESTA) before you depart the UK. All Inclusive Summer 2020 Late Deals Hays Cruise Hays Faraway done Low Deposits done Free Monthly Payments done 99% Customer Satisfaction done UK's Largest Agent Refund Request Please note that you will need the six-character verification code we sent by email or text message. Re: Hays Travel Terrible customer service, Stay away. Hays are fobbing you off. parts of your trip are not listed on it, those parts will not be ATOL Which? However, your flight times will be confirmed when you receive your tickets. We also have knowledgeable staff, with many years of travel industry experience and local knowledge, to assist our choice. 4. You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme. The founder of the UK's largest independent travel agent, Hays Travel, has died after collapsing at the firm's head office. Hays is a big concern . https://www.gov.uk/hand-luggage-restrictions/electronic-devices-and-electrical-items. Posted at 01:41h . John Hays was the managing director of the Sunderland-based firm . Once received, simply print the documentation, as it is required for you to travel. 17. All payments must be made by credit or debit card when applying for or renewing an ESTA at https://esta.cbp.dhs.gov The ESTA system accepts the following credit/debit cards: MasterCard, VISA, American Express and Discover. Uncover why Hays Travel is the best company for you. Make a move and get your savings. Where necessary, we will add supplier failure insurance to your booking automatically. If you are unsure on who you provide your API to then please contact the telephone number or email address provided on your Hays Travel Booking Confirmation. protected. This information will then be passed on to the airline in advance of travel. Edinburgh, United. Pozna declined during the 17th century through fires and wars. parts of your trip are not listed on it, those parts will not be ATOL Make sure you allow seven days for the letter to be received. How can I book multiple rooms for my holiday? Standards and ratings may vary between countries, as well as between suppliers. At the moment we are experiencing significant delays in receiving these refunds from some of our suppliers due to the volume of people requesting refunds. 6. Registered Office: Please remember that if you are refused boarding or denied admission at the US port of entry, in accordance with the terms of our contract with you, you will still be subject to our cancellation charges. I am a British citizen, how do I know if I need a Visa to travel? You can save on a lot of items. To avoid any issues, it is recommended that you get written permission to fly from your doctor or midwife. These documents include: A valid passport, an appropriate visa (where required), travel insurance documents and health forms such EHIC. Revenue of Hays Travel Limited in the UK 2008-2022. including restaurants, bars, and shops all around the world It may be necessary to reconfirm your flight with the airline prior to departure. The ATOL protection does not apply to all holiday and travel Apply early whenever you can. The Hays Travel Money Currency Card is the safest and easy way to take your money on holiday! Please note that some places may charge when converting travellers cheques. Canaries, View booking. 25. If you have made either a hotel only or flight only booking, then the options available to you will depend on the relevant airline. If special assistance is required, you should notify us at the time of booking. Tap water is generally regarded as safe to drink in developed areas such as mainland Europe and America, especially in major cities and resorts. 11.1 Many of the travel arrangements that we sell are protected in the case of the financial failure of the travel company. The majority of airlines will allow you to increase the amount of luggage you wish to take for an additional fee. hays travel refund; hays travel refund hays travel refund. If you do exceed your pre-arranged luggage allowance, the airline is within its rights to charge any excess baggage fees. 12.4 When you buy a package holiday where we are the organiser which doesnt include a flight, protection is provided by way of a bond held by ABTA of 30 Park Street, London, SE1 9EQ (www.abta.com). 10. Youll then be automatically redirected to the banks webpage or app, where you will confirm its you using your normal method and approve the pre-filled details. It may be a good idea to travel with a copy of your prescription. If special assistance is required, you should notify us at the time of booking. 2.2 When you make your booking you must pay the relevant deposit as specified at the time of booking. Your application will not be submitted for processing until all correct payment information is received. This must be your own bank account as lead passenger, or your authority to process to another passenger on the booking. If you fail to follow this procedure there will be less opportunity to investigate and rectify your complaint. If the government advises against travel at the time youre due to travel, your money is protected and you will be able to consider your options about rebooking or having a refund. scheme. The standard of accommodation and board basis on an 'allocation on arrival' holiday are guaranteed. Customers are responsible for obtaining any visas required for their holiday. services. Flight times are subject to change, therefore, we recommend that you check with your airline or the website of the airport you're departing from for the latest information on departures. Welcome to Hays Travel Learning and Development HUB. The UK's Largest Independent Travel Agent. What does API mean and who do I give this information to? Please note that this may be required even if you have been vaccinated. Please ensure that all your travel, passport, visa and insurance documents are in order and that you arrive in plenty of time for checking in at the airport. Payment Please note that any local taxes and expenses will be payable to your accommodation supplier in resort on check-out. A cancellation invoice can be issued upon request should you require one for insurance purposes. Unlike other hard facts, such as whether the property has a pool or how far it is from the beach, there appears to be no universally recognised standard between countries. Hays Travel is a different animal to the souped-up, debt-fuelled, bonus-happy beasts of the City, such as Thomas Cook and Carillion. All documents (e.g. There are currently no COVID-19 travel restrictions in place for re-entry into the UK. Thats it. The FCO advice is applicable for refunds on travel due in the immediate future, and we have been advised by the travel industry body, ABTA, that immediate means the next four weeks. In plenty of time before your holiday, please check the entry requirements for the country youre travelling to and get testedandfill out a pre-departure form as required. If you have booked a package holiday, then we will try to offer you alternative arrangements for a later date but if this is not possible, or you do not want to accept the alternative arrangements, then you will be entitled to a full refund. Our Service Charges When Hays Travel bought 555 high street travel agents from the collapsed tour operator Thomas Cook in 2019, the acquisition appeared foolhardy at best. E-tickets, which have been adopted by the majority of our suppliers, allow passengers ticketless travel. Please ask us to confirm what protection may apply to your Well we have a full refund 2 weeks . Please ask us about the protection that applies to your booking. This site is secure and the information will not be used for any other purpose than your refund. You need a passport to travel and will be prevented from boarding your flight if you do not have one. 1. All tests can be booked with Collinson Group via this link: There are no longer any testing requirements for re-entry into the UK, for vaccinated and non-vaccinated travellers, The Passenger Locator Form no longer needs to be completed for re-entry into the UK, for vaccinated and non-vaccinated travellers. There are restrictions on what items you are permitted to carry in your hand luggage and hold luggage when boarding aircraft in the UK. You must pay any charges made by suppliers if tickets or other documents need to be reissued. There are, however, some exceptions. If the airline you are travelling with is uses e-tickets, you will be sent the required information via email within 24 hours of making your booking. Advance Passenger Information (API) must be provided to the authorities before you travel. Try to carry your medication in your hand luggage (airline regulations permitting), with a copy of your prescription. Certificate go to: View Advance Passenger Information (API) must be provided to the authorities before you travel. In relation to such bookings, you appoint us to source those flights on your behalf and you are our principal. Hays Travel Ltd Designed for iPhone 1.0 72 Ratings Free iPhone Screenshots This app is to book your shifts if your organisation uses the MyHours workforce management system What's New Version History Version 1.24 - Fix for crashing issue on certain devices - Fix for issue amending shifts 07/01/2022 more , 14/12/2021 AWFUL You will need your account details, booking reference, surname, date of birth and the six-digit verification code. How do you decide which star rating to give each of the hotels on your site? You can pay using Bank transfer in store, on the phone, or in the My Bookings section of the website. If you do receive an ATOL Certificate but all the Application forms are available from Post Office branches that offer the Passport Check & Send service, or you can request a form online and it will be sent to you in the post. Registered Office: Gilbridge House, Keel Square. This figure denotes a decrease . "Our offer to acquire all 20 shops was agreed, as was the retention of approximately 100 employees, late Friday afternoon." The Post Office offers a Passport Check & Send Service which expedites the receipt of your new passport, but there is an additional charge for this service. The majority of our suppliers now issue e-tickets. Holiday taken in excess of the entitlement is treated as leave without pay, but will be paid automatically as and when sufficient entitlement is earned. What should be in my first aid kit / luggage when I travel? These booking conditions are governed by English law and the parties agree to submit to the exclusive jurisdiction of the courts of England and Wales. It lets you see your account balance before you approve the payment, and means you benefit from bank-grade security and no shared card details, as the payment is handled entirely by your bank. Passengers who have not applied for and received travel authorisation via the ESTA programme prior to travel, may be denied boarding, experience delayed processing or be denied admission at their US port of entry. 12.3 We provide security for flight-inclusive packages where we are the organiser through our Air Travel Organisers Licence number 5534 issued by the CAA of 45-59 Kingsway, London WC2B 6TE (www.caa.co.uk). Your experience matters. The ATOL scheme does not encompass accommodation only or flight only bookings. "It was frustrating," he said . Availability changes on a daily basis. How long will it take for my booking confirmation to come through? Would never book with them again Date of experience: 15 December 2022 Useful2 Share We are obliged to maintain a high standard of service to you by ABTAs Code of Conduct. 1.2 We act only as an agent. Certificate go to: View They simply don't listen , quick at taking your cash but not interested when there is a problem total waste of time . Join the 888 people who've already contributed. Gilbridge House, scheme. Find out what works well at Hays Travel from the people who know best. Your contract 10.1 The contract for your arrangements is between you and the supplier and any queries or concerns should be addressed to them. They have cancelled, so you have a legal right to a refund in 14 days. The ATOL protection does not apply to all holiday and travel If you fail to travel with adequate insurance cover we will not be liable for any losses in respect of which insurance cover would otherwise have been available. This figure compared to a pre-pandemic profit of almost 5 million in the year to October 2019, according to latest accounts filed . We at Hays Travel will do everything in our power to ensure that this is paid as quickly as possible. If you wish to add an additional baggage allowance at a later date, please contact the telephone number or email address provided on your Hays Travel Booking Confirmation. For more information regarding the ATOL scheme and what it covers, visit the CAA website at www.caa.co.uk/atol. Each component will be provided by different third party providers of the products you have selected. We are also able to offer you fantastic daily rates, commission free currency and commission free buybacks. Shuttle transfers are often less expensive than a private transfer, but are a great choice if you are working to a budget or travelling as a group. The best way to do this is by sending an email to the one provided on your Hays Travel Booking Confirmation. hays travel refund 27 Feb. hays travel refund. Packages that include a flight element are financially protected by the ATOL Once documents leave our offices we will not be responsible for their loss unless such loss is due to our negligence. We are working hard to administer all refund requests from our suppliers. Shared on 13 February 2019. If you fail to reconfirm you may be refused permission to board the aircraft and you are unlikely to receive any refund. 19. In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). Flight arrival times are given as "TBC", why? This advice is applicable for anywhere where US Dollars are accepted. When our holiday (20th May) was cancelled we explicitly told Hays travel we didn't want the offer of a voucher and insisted on full refund. How can I arrange assistance for my accommodation? If you need any further assistance please contact your local branch, orthe person who made your booking. SR1 3HA, Registered Office: If you would like to upgrade your hold luggage after booking, please contact the telephone number or email address provided on your Hays Travel Booking Confirmation. Should I be concerned about what I eat while abroad? We shall certainly return to Hayes for our next holiday. We suggest plasters, antiseptic cream, headache or pain relief, stomach remedies, travel sickness medication, insect repellent, after-sun lotion and cotton wool. It is free to use in millions of locations worldwide where Mastercard is accepted the HTMC is accepted ! My holiday is an 'allocated on arrival' holiday. Mr and Mrs Hays at the time said they were "devastated" about the job losses. You must take out a policy of insurance in order to cover you and your party against the cost of cancellation by you; the cost of assistance (including repatriation) in the event of accident or illness; loss of baggage and money; and other expenses. Some destinations/cruise holidays will require a booster vaccine if your second dose is outside of 270 days. It is your responsibility to ensure that you have the correct documentation to travel. Email Can I change my hold baggage allowance once I have booked? A private transfer is a taxi or other vehicle reserved exclusively for your party. Is it safe to drink tap water whist on holiday? To give you the best protection from the suns harmful rays, it is recommended to buy higher factors (at least factor 15). However, depending on which arrangements you book with us a combination of travel services may be a package under the Package Travel Regulations for which we are responsible as package organiser (see Where we are package organiser below). 12. Don't just take our word for it search for Hays Travel reviews in Google and take a look at the. Shared on 17 March 2020. Write by: . More information can be found by visiting the following government website link: Flight arrival times are "To Be Confirmed". Hays Travel launched in 1980, at the back of Mr Hays' mother's shop in Seaham. 24. 12.2 Where we are package organiser, we will still be acting as an agent and your contracts will still be with the separate travel service suppliers. 8.1 In certain circumstances we apply service charges which will be shown on your booking confirmation as follows: What is the hold baggage allowance for my flight? All you need to do is click on the Bank transfer button on the payment page or email and select your UK bank.