Is there a way i can do that please help. I am a bot, and this action was performed automatically. I think I already ran into that Problem, the last time I was updating my UniFi Devices, but then have been busy with adopting that switch after resetting (glad I found your article ;) and forgot it. One user reported that enabling IPv6 on a UDMPro was necessary to have the Teleport feature working in combination with KPN as the cellular phone provider. I've been having a similar problem ever since switching my entire WiFi infrastructure over to UniFi gear. This subreddit is here to provide unofficial technical support to people who use or want to dive into the world of Ubiquiti products. UniFi Teleport allows you to make a VPN connection to your home network with one click. Return high level health information on status of the setup. Does the problem occur on both AP's at the same time? Welcome to the Snap! If you havent already been descriptive in your post, please take the time to edit it and add as many useful details as you can. Cheers. I am in the process of migration my network from mikrotik to unifi, the first question which came up was how to handle provisioning without a native vlan. Ok i just read that it does happen on both AP's at the same time. Thanks for the theory, how about a step by step. Requires the user's 24 digit user id, which can be gotten from get_radius_users(self). Pattern to discern, what bands are the devices that are "disconnecting" connecting up to? I decided to let MS install the 22H2 build. I cant seem to figure out what the big difference is. Are you using the Ai WiFi channel scanner that auto adjusts crowded channels. I thought that is where the new device expect the unifi controller. examples of how to use the API. I hate using PoE injectors because I once had issues with two of my PtP system used all PoE Injectors. I made the changes so that the one Uses channel 1 and the second uses Channel 11. ubiquiti To continue this discussion, please ask a new question. Any suggestions on how to fix this or better troubleshoot the situation? What are some of the best ones? Ill show you how to fix UniFi devices disconnecting. between 40 min and 3 hours before experiencing a Disconnect. and was challenged. I plugged in a brand new 8 port switch into the dedicated VLAN2 access port and immediately the switch showed up in unifi controller and I could adopt it. Good luck and wish you the best. Gets a list of port overrides, in dictionary format, for the given target MAC address. This is what I have done: Turned off all but one AP. "test.dns.com" resolves fine if set up as static dns host in Sophos. But now, I`ve got another problem. Thanks. When I ssh into the AP and look at /var/log/messages, I only see messages regarding startup. Hello! If you havent already been descriptive in your post, please take the time to edit it and add as many useful details as you can. The software worked fine for the first year we had them in operation and nothing I am aware of precipitated the problem. Simply past the link in the app and click on connect. Separate out 2.4 from 5G band wise with SSID. PoE switch or injectors? I've disabled automatic firmware updates. This was after installing a New Switch, changing the DHCP from the Firewall to a Windows Server playing around with Configs on the CloudKey all as per the post I read in Various places while trying to Troubleshoot and much more stuff and yes before somebody says firmware, I updated all of it to the newest Versions. This website uses cookies to improve your experience. I'm not convinced that the issue is resolved, but I'll accept @dbeato's answer as the "Best answer" and just move on until I have the time and resources to dig deeper and resolve the issue. To use UniFi Teleport on your mobile device, for example, you first will need to get the invitation link. Under Controller Settings, enter the IP address of your controller and make sure the Override inform host with controller hostname/IP box is checked. The Untagged network is strictly locked down and only allows traffic to the controller in my environment. Many Git commands accept both tag and branch names, so creating this branch may cause unexpected behavior. Everything went fine. This in turn leads to problems, when the CloudKey is updating the switch it is directly connected to and get`s itself "out of the game". Other than that, check cabling if it is exposed and test the runs with a cable certification tester. I went out from the Security Gateway, into a wired ethernet port in the lounge room, out through the patch board into the garage and then into the Ubiquiti switch. Devices: View your UDM and any other UniFi devices you have joined to it: Access Points, Switches, etc. This is because when you purchase or deploy new UniFi equipment, it will always try to obtain an IP on untagged VLAN 1, and try to contact the controller using this network. Create an account to follow your favorite communities and start taking part in conversations. A simple tester might not give you all the information you need or might give a false positive for a cable being good. segregated I am facing the same issues since i changed my UAP-PRO to new UAP-6lite. Or one AP may have the problem at a given time but the other doesn't? The difference compared to these VPN providers is that with teleport you create a VPN tunnel to your home network. and our Please put all off topic and picture posts in the weekly off topic thread that is stickied to the top of the subreddit. This is a strange one that I believe has been happening for the past two weeks. At this point, I'm seriously considering scrapping the whole setup and moving to another vendor. UniFi Teleport is a great way to easily set up and make a VPN connection through/to your home network. Press J to jump to the feed. On the iOS UniFi Network app: Settings>More>Insights>tap whatever is listed at the top-centre of the screen>Known Clients>Filter>timeframe All, type Wireless. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); LazyAdmin.nl is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. Return a list of all AP:s, with significant information about each. google cast For more information, please see our Also, check firmware release notes for your version and see if future release notes mention fixing connection issues. I decided to let MS install the 22H2 build. I'm excited to be here, and hope to be able to contribute. In this case, the IP address of my UniFi controller is 10.0.0.5. You will need to create a normal VPN server. However, the issue seem to affect all of the units onsite, including these two. Uses the JSON interface on port 8443 (HTTPS) to communicate with a UniFi Hi Team, You signed in with another tab or window. If youve done this wrong, you may notice that original provisioning works, then the AP or switch disappear and go offline after the management VLAN change on the device. Powers On the given port on the Switch identified by the given MAC Address. is that possible to use this teleport vpn over windows client ? Nothing changed. These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. UniFi optimizes the default settings to maximize client compatibility and connection stability. Upon upgrading, I noticed that two of my UniFi devices are disconnecting at seemingly random times. They subsequently displayed Disconnected, Adopting, or Adoption Failed. This guide is specifically for controller version 6.0.23, but should work with other controllers to fix the issue of UniFi devices disconnecting. A step by step guide is hard to create, since everyone's configuration is different not only because of their unique setup, but also because they won't be using the exact same hardware. Still the same. But its now also available for the UniFi network console. This was my mistake. No software or firmware update, no significant network or firewall change. I tried downgrading the AP-AC Lites to 4.3.20, but there is still the same problem. This is a guide for how to undo that. Changes Made:Disable Fast roamingSet First AP to Channel 3 and Second AP Channel 11Change from channel width from HT20 to HT40Split the option to combine 2.4 GHz and 5 GHzDisable All Advance Feature under Site SettingDisable DPI Scanning, Changed from DHCP to Static:Gateway\DHCP: 10.0.0.1Cloud Key: 10.0.0.9AP1: 10.0.0.4AP2: 10.0.0.6. What do you recommend? Using UniFi Teleport It doesn't matter if the client is an ESP8266, a Sonoff switch, an iPhone or a FireStick TV, clients disconnect then immediately connect after 20 minutes. Welcome to the Snap! I've got a home network that is all Unifi devices (Dream Machine for gateway/controller, several US-8-60W switches, two UAP-AC-Pro, everything at the latest release firmware). When I looked at the affected nodes they were all esp8266 and esp32 nodes using the Arduino IDE. This commit does not belong to any branch on this repository, and may belong to a fork outside of the repository. Every 20 minutes on the dot is a bit of smoking gun for an ARP cache timeout if your router is pfsense. Used old AP firmware, adjusted many wireless settings. I really regret, I've changed my network setup to Ubiquity. The steps would vary depending on which firewall you're using, what router you're using to provide routing between the subnets, etc. Whenever I deploy a switch I set up dedicated access ports for each and every VLAN available on in this network. At exactly 20 minute intervals my wireless clients disconnect from any of my two UAP AP Lite, then immediately reconnect. Dear admin This happens to Android devices, Apple devices, smart tvs, WiFi cameras, etc. Control Center: Controller-wide settings. It performs the DNS lookup of "unifi", provisions and then changes to the appropriate VLAN for management. So the DTIM made not difference the users came it at 7:30 AM and the first disconnect happened at about 10:20 AM. They help us to know which pages are the most and least popular and see how visitors move around the site. In particular: Are there any Please contact the moderators of this subreddit if you have any questions or concerns. IT, Office365, Smart Home, PowerShell and Blogging Tips. Press question mark to learn the rest of the keyboard shortcuts. But, I can't change everything. To be honest, I don't know. Even a dumb PoE switch would potentially solve the problem. Thanks for Everybody's Responses and suggestions while trying to troubleshoot the error. All requirements are met. Will give a feedback after reset and restore of the Cloud Key - when I'll find time to it. Throwing it out there, have you tried turning on the Proxy ARP option on the AP for that wireless SSID? I can not exactly tell you what it was but to resolve the issue I installed the Ubiquiti software on RODC I was planning to bring up and running anyway. Found another useful article that links with this for Fortigate users, re: DHCP option 43 and Cloud access ports for the controller, I hope you don't mind me linking here: https://forum.fortinet.com/tm.aspx?m=167433. UniFi Teleport works with an invitation link, this link needs to be generated in the UniFi network controller and is only valid for 24 hours. I have used it (and tested it again yesterday) on a GSM connection and it works perfectly fine here. Notify me of followup comments via e-mail. If the device never contacts the UniFi controller in the first place, then the device isnt able to contact the controller on the untagged VLAN 1. You need to hear this. Any explanation of these steps would be helpful. the default value in the script. This topic has been locked by an administrator and is no longer open for commenting. Is this correct? I have been on the support sites and have systematically made Can a new 2.4 client join the WiFi while the problem is occurring? If you open the link it will take you to an introduction page where you can download the WiFiman app. Turning on arp proxy for my IoT network cleared all of the problems. I have disabled those notifications. HP 1810-24G with VLAN 1 (Default) for all DATA \ AP, VLAN 600 for all Telephony. Reddit and its partners use cookies and similar technologies to provide you with a better experience. So far, unifi deployment is maybe too easy and if you have the common networking theory in mind, this seems to make things rather more complicated than reality is. Not at the moment. Ive seen a similar issue with windows 10 and Cisco meraki where laptop with hosted network enabled keep dropping signal for no reason. By having a functioning provisioning network and subnet on VLAN 1, the devices can obtain their configuration, and provision from there. Don't know why, I just know it worked. for an option summary. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. article. connection is of bad quality to force a rescan. I'm excited to be here, and hope to be able to contribute. iot network I added a "LocalAdmin" -- but didn't set the type to admin. Most recent firmware is causing issues for quite a few APs especially in the 2.4 band. The clients don't disconnect simultaneously, but disconnect after 20 minutes of being seen by the AP LITE. Remember that this puts significant load on a controller for some time (depending on the amount of users and managed APs). From couple of months, it tends to drop the connection for a while and then reconnects again automatically or sometimes have to login after restarting the Wi-Fi on respective Laptops or Mobiles. The error on the controller is dchp timeout or dns timeout. The UAPs block LAN-to-WLAN broadcasts by default. We have multiple clients on Unifi, and no one else is having this issue. Or did the radios seem to go offline? Did you fix the issues with wired clients. Hi Team, This application and its related devices will no longer receive any manner of technical support, including functional and security updates. The odd dropouts tend to happen to all devices Ive looked at, primarily Windows laptops and IOS and Android phones. Some devices handle this fine and reconnect quickly, while others often don't. So this is a behavior, which should be corrected by Ubiquiti, I would say. Happy to hear you're moving to UniFi, it's great! Return a list of all active clients, with significant information about each. My Domain controllers actually handle DNS and DHCP for my network. I'm in 6.0.28 with client history retention data set to infinite. Also seeing my APs get a (AP) is having trouble obtaining an IP). This way, when a UniFi device is attached to the network on the default untagged network, the only thing it has access to is a DHCP/DNS server, and the UniFi controller which resides on a different subnet. When the issue occurs, does it affect all APs at the same time? Do you have the units auto-updating their firmware? If you havent already been descriptive in your post, please take the time to edit it and add as many useful details as you can. --Untested, will see if I can get one to the clients to forget the network and check the next time this happens, Does it even see the SSID? Thanks! When you say " you just need to make all subnets routable" - can you be clearer. Disconnects a client, forcing them to reassociate. Does that mean IOT and Guest VLANs? What are you showing in the event log? Here you will see all the UniFi apps that are running on your console. As for your question, on my internal network I have a full Active Directory configured with a domain name. I noticed the ISP routers are using the 2 GHz range as well and I requested them to turn it off to see if there is any interference from them. ubiquiti networks I have two different versions of US-8 Switches (USW-8P (old) | USC-8P (new)). I couldn't make DNS on Sophos work but DHCP 43 does work well. Update a RADIUS user to this new username and password. What are some of the best ones? Press J to jump to the feed. The users came in this morning and worked for about two and a half hours before the first disconnect. To check the version of your console you can simply open your UniFi OS Console, and find the version on the dashboard below your console name in the top left corner. Have a site-walk scheduled for this afternoon. to use Codespaces. Minimum RSSI Minimum RSSI sets a signal strength threshold for each individual AP. Requires the user's 24 digit user id, which can be gotten from get_radius_users(self). Plug the Cloud Key into that and it's job done. Additionally, I have a Sophos UTM, which provides DHCP and DNS for a few other VLANs/Subnets, such as my native untagged VLAN. Even if you are not having this issue, I would recommend applying this fix to prevent this from happening in the future, especially if you are remotely managing the network. Unifi disconnecting clients every 20 minutes Update: Somebody on the the sub suggested turning on proxy arp for the APs. Also when you say " the only thing it has access to is a DHCP/DNS server, and the UniFi controller which resides on a different subnet. It solved everything. After you double check, you can click apply settings towards the bottom of the page. I currently have to SSH to inform adoption, not practical given amount of kit I need to deploy. We have even had it now with one of the new Wireless adapters. However, I now have a new MacBook 16 inch and it doesnt appear to be happening to it. I was hoping to go in to the theory, to teach so that readers can setup their own environments and hardware to do this. However, now I can do updates without "kicking myself out". Update: Somebody on the the sub suggested turning on proxy arp for the APs. I decided to let MS install the 22H2 build. If this didnt work, I think your only option would be to factory reset the AP and re-adopt it to the controller. What I would recommend, is just choose something that has relevance that doesn't actually exist. If you see people spreading misinformation, trying to mislead others, or other inappropriate behavior, please report it! However, while Read More, If you're like me, you want to make sure that your environment is as optimized as possible. This can be for a number of reasons such as reducing the security vulnerability footprint, customizing for specific customers or environments, or we just like to change it from the default VLAN. UniFi controller says devices are disconnected but wifi works We have three UniFi AP AC LR hotspots and they are working fine, but the controller software (5.4.11) says the devices are disconnected. This topic has been locked by an administrator and is no longer open for commenting. So I gathered theyre taking it seriously. Webinar: Reduce Complexity & Optimise IT Capabilities. Ubiquiti Support and Help Center . Having the CloudKey connected to the USC-Switch (Port with PoE pass-through) leads to the known probs. The client has out-grown their WIFI Network, this increase in demand had been causing unneeded stress on their entire infrastructure. The vendor even had a hotfix for it. Your daily dose of tech news, in brief. This solved my issue with constant alerts of "A client has connected to the network" then a second or two later from the same device "A client has disconnected from the network". Time to move to enterprise class gear? I tried but WiFiman/Teleport does not deliver a working connection without a WiFi connection. The radios on the access points would continue to function, and the issue was not present, at least for me, in previous releases of the UniFi controller. These channels are only recommended in areas that do not encounter these external radar events. I think it might be one of the Arduino libraries that is causing this grief. Copy the link and send it to your mobile device for example. Shucks. These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. Welcome to the Snap! Once the device is provisioned and attached to the UniFi controller, you can configure it to use a different VLAN as its management VLAN. 1 3 comments Best Especially not as clear with the Controller GUI refresh. reassociate, hopefully finding a closer AP. Rebooting the devices often doesn't help, but rebooting the UAP-AC-Pro does usually fix it. There was a problem preparing your codespace, please try again. Opens a new window, I made the change as well and will monitor. See disconnected clients in Unifi Controller Good afternoon to all! Now got a fully VLAN enabled home network, thanks again! I realized I messed up when I went to rejoin the domain If you see people spreading misinformation, trying to mislead others, or other inappropriate behavior, please report it! Posted by B0NK3RS on Jan 21st, 2019 at 11:26 PM. Enabling Teleport is really easy after you have made sure that everything is up-to-date.