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If on the day of travel seats are not available in your cabin of eligibility, you will automatically be considered for an upgrade to the next higher cabin depending on commercial and operational needs, and subject to complying with the applicable dress code for that higher cabin. This information has been found through the company's General Terms & Conditions documentation or shared by our visitors : One laptop bag OR one briefcase OR one handbag. If you have an item which exceeds that weight, you must re-pack into separate bags. How we can help with delayed or cancelled flights, Get advice, links and contact details for lost and damaged bags. This information has been found through the company's General Terms & Conditions documentation or. Loads become available 72hrs before the departure of the flight. / expiry date / FAQs. AB2CD3. Additional information about Heathrow Terminal 5 You must be through the ticket presentation point by 35 minutes before scheduled flight departure time. Please ensure that your attire is appropriate for the cabin of eligibility. Email: Liaison.1.council@ba.com I have traveled on 200+ international flights and I got to say the British Airways is by far the worst airline I've ever traveled. Looking for a particular British Airways employee's phone or email? Please note that this form isnot intended to ask staff travel related questions. It is headquartered in London, England, near its main hub at Heathrow Airport.. If accepted for travel go to a bag drop desk in the main area for your boarding card and baggage acceptance. You can also visit the offices located in different parts of our country. Sign up for a free account. Smart national dress or company uniform is acceptable in all cabins. British Airways Employee Reviews about "staff travel" Updated Nov 29, 2021. Please note that staff passengers must comply with requests from BA check-in staff, cabin crew, and flight crew, and must change seats if asked. Tel: 0208 570 2531 Email: Winnie.Thompson@ba.com For general enquiries, ticketing, bookings, etc, that cannot be managed online, please telephone, 0344 493 0764 (local rate). : To change a booking/action a refund please fax us where a colleague will be happy to help. No single bag or piece of baggage will be accepted if it weighs more than 23 kg/51 lbs, regardless of the allowance applicable to the flight on which you are traveling. If the flight is open, the check-in agent may ask if you want an aisle or a window seat, but this depends on availability. Up to 5 It will include unlimited mileage, tax and all insurances needed to drive the vehicle. Please have your booking reference ready when you call. Get contact details including emails and phone numbers This website is using a security service to protect itself from online attacks. Seat allocation will depend on how you present yourself. Greater London UB7 0EB |. Use of a safety seat for an infant is not permitted on board for rebate passengers. Sean Doyle was appointed Chief Executive of British Airways in October 2020, and Chairman in April 2021. If you are a small or medium-sized business and would like to earn your company points when your employees travel. If you are calling from outside the UK the telephone number is +44 (0)161447 5665. Please note this number is only available when calling within the UK. Mariam Alqubaisi, Head of Sustainability & Business Excellence, Etihad Airways, said: "This flight has proved Book & Claim is the only . Seat requests are not permitted on Staff Travel. Monday - Friday: 09:00-13:00 Eastern Standard Time (EST). Fax: +1-212-251-6753 (for sending copies of documents or receipts): Contact the British Airways North America Refunds Department if your ticket was issued in the United States, Canada or Bermuda and you are not able to process your refund online. Sean first joined British Airways in 1998, where he began his career as a financial analyst. Emails found on company website info@ba.com 50% Support 10 10 Emails found on 3rd party websites tim.price@britishairways.com 99% 0 0 Staff passengers, who typically get at least a 90% discount on the usual ticket price, were previously banned from taking onboard goodies as a cost-cutting measure. Please let us know by voting if the number works properly so that we can take a look if it doesn't and fix it ! When do my Avios expire? Your booking reference consists of a combination of 6 letters and numbers e.g. Once you are waiting for your flight at LHR, you can enter your PNR code at www.britishairways.com/onload on your phone. What ways can I check in? No special service requirement is permitted when travelling on standby travel. It shows the number of listings and priority, but not commercial overbookings, etc. Your booking reference consists of a combination of 6 letters and numbers e.g. For the most relevant contact details, log in to your Executive Club account. By using ba.com you agree to the use of cookies. 2 . Contact the airport you were in or flying to when you lost your property. If you are calling from outside the UK the telephone number is +44 (0)161 447 5665. Enter employee name to find & verify emails, phones, social links, etc. The action you just performed triggered the security solution. Clear All. If you don't have Skype or Google Voice, you'll have to make an international call and charges will apply. If youd like to speak to us about a refund enquiry, to make changes to an existing booking or to discuss your Executive Club account, rather than call Customer Relations please contact Executive Club. There are also examples where more available seats are shown than the cabin capacity, particularly in J class, due to moveable cabin dividers. You can amend your reservation in the same way as a normal booking by using the BA online reservation system or call BA Customer Service 0344 493 0787. By using ba.com you agree to the use of cookies. Please visit our Help centre for more support if you have a question about your booking or flight. Amenity bags will not be given to staff who travel in premium cabins. It is not possible to pre-book special meals for rebate passengers. You are just a number to management, nothing individual. If you do not have the authorization, you will not be able to travel on BA to the USA. Does my passport need to be valid for a certain length of time after my trip? Report a missing or damaged bag or contents. Please note that this form is not intended to submit staff travel related questions as these cannot be answered. Where relevant you will see special offers and other local information appropriate to the country that you select as your home country. There will be no staff travel office in Terminal 3. You do not need to enter travel details or address in the USA, and if approved, the authorization is valid for two years, so it is worth applying well in advance if you think you have any intention of travelling to the USA in the coming two years. Find Reviews. Screen Reader users press Enter to select a Filter by product. Please present yourself at a self-service check-in kiosk at least 60 minutes before your scheduled flight departure. If you are eligible for staff travel concessions you canview the Former Staff Travel guidein the Frequently Asked Questions section of the Employee Self Service (ESS) websiteby typing Former Staff Travel guide in the search box. Lorem ipsum dolor sit, amet consectetur adipisicing elit. Business reporter British Airways has put thousands of its staff back on furlough because of delays to the restart of international travel. Saying "thank you" to British Airways staff members, Vouchers for Future Travel - how to use / where is my voucher? Contact British Airways Contact: 0344 493 0787 International Code: BA Departs From: Terminal 1 Recommended Services BA had begun to bring people back ahead of the. Through check-in Through check-in is not available to standby passengers. 19,209 talking about this. With this card, you can earn 75,000 Avios after you spend $5,000 on purchases within the first three months of account opening. 2011 BA Clubs Regus 450 Bath Road, Longford. Please contact the interline/staff travelteam within your own airline if you have any problems listing with your ticket. Heathrow. Website: www.ba.com/heritage Please have your booking reference ready when you call. Alternatively, passengers will be able to re-list themselves at one of the Employee Self Service (ESS) kiosks available by the Customer Service Desk adjacent to the terminal entrance door. Daily, 7am - 11pm: Eastern Standard Time (EST). At London Gatwick North Terminal All staff travel colleagues who are not assigned a seat when checking in at a self-service kiosk will remain on standby landside until the flight has closed. In any cabin, for comfort on long-haul overnight flights, employees may change into a plain-colored track (running) suit after take off. Tel: 020 8562 5777 Fax: +233 (302) 823 233. Fly the World (Staff Travel). All airports with self-service check-in kiosks. AB2CD3. You should then proceed to a bag drop desk. This is a public forum and we don't recommend that. Email: pass-issue.1.unit@ba.com Staff travel colleagues will then be on-loaded via a dedicated Flight Management Desk in Zone A. From this date support for former staff with staff travel concessions will be provided by the BA People Services and Staff Travel teams. If you don't have a BSAFE password, or have difficulties logging in, please contact the BA IT Service Centre on+44 020 8562 4000. The Touchdown Helpdesk closed on 15th May 2017, marking the closure of the BA Touchdown Team. JIDxxS1 will mean you are eligible to the business class allowance. Your booking reference consists of a combination of 6 letters and numbers e.g. Performance & security by Cloudflare. a duplicate receipt (e-tickets and other fees), To find out how we handle your data and all the ways we use it to provide you with a better service see our, If youd like us to stop sending you news and offers please, To find out what information we hold about you please write to our Data Protection Officer. This information is sent to the USA authority 72 hours before departure, or at the time of listing if that is within 72 hours. AB2CD3 How do I find my booking reference? Phone number : 020 8562 4000 The free alternative or geographic telephone number to call British Airways (BA) (linked to the premium rate phone number 01614475665) is included on your calls if you ring from an inclusive landline call package and is also available when calling from abroad. Therefore you and/or your eligible nominees who for any reason require a special diet, must provide your own food, in sufficient quantities to last for the duration of the flight. The link to the web-site, which does show who is included in the Visa Waiver program, is: Download the StaffTraveler app to get accurate, reliable seat availability for British Airways flights. Please do not ask any BA staff for an upgrade. If offered, we ask that you politely decline. (business & personal). AB2CD3. Tel: 0208 513 2525 (9-12.30, Mon-Fri) Email Form, Make a new booking or check prices for flights, holidays, hotels, car hire or upgrades, If you are ready to make a booking, youll find our cheapest prices are available. Get Contact Info for All Departments. Contact information for British Airways (BA) Staff travel with its free or geographic phone number. British Airways Our partnership with British Airways British Airways connects you to nearly 250 destinations in 90 countries around the world from its major hub at London Heathrow. British Airways phone numbers 1890 626 747 33 17 32% Ireland 1866 835 4133 5 0 100% Mexico More phone numbers British Airways website www.britishairways.com What is British Airways's email addresses? Please visit our Help centre for more support if you have a question about your booking or flight. Please include your flight details or booking reference if you have an existing booking. Please visit our Help centre for more support if you have a question about your booking or flight. Please remember that for international travel, each passenger must have a valid passport, and must have relevant visas for the destination, and for scheduled points en route, in case off-loading becomes necessary. Help and advice about lost and damaged baggage, 24 hours, 7 days a week: Eastern Standard Time (EST), Make a new booking or check prices for flights, holidays, hotels, car hire or upgrades, Enquire about changes to an existing flight booking, Enquire about an existing holiday, hotel or car hire booking, Enquire about refunds for flight bookings. you have a Case Reference) and are waiting a . When you fly on British Airways, you can earn and redeem AAdvantage miles, plus, enjoy the benefits of your AAdvantage status. Employees should dress in a smart casual style which may include smart, clean jeans and training shoes. If this results in you exceeding the baggage allowance, you must pay any applicable excess baggage charges. Email: contactba.ghana@britishairways.com. If your attire is inappropriate for the cabin of eligibility, you will be seated in a lower cabin, or may be refused travel. Please note this number is only available when calling within the UK. BA chief executive Sean Doyle said last week that the carrier had been forced to cancel 10 per cent of its flight schedules between March and October the equivalent of 8,000 round trips because. Our country's creativity, diversity, style, wit and warmth are the same special qualities that make us who we are. If you are abroad, the contact number for British Airways Executive Club Silver is: +44 (0) 207 949 3065. You can email the site owner to let them know you were blocked. You can also get in touch with us on Twitter @British_Airways. Daily, 7am - 1am: Eastern Standard Time (EST), Monday - Friday, 7am - 3pmSaturday and Sunday, 7am - 3pm: Eastern Standard Time (EST). Please note that once you have made a listing on BA (see Flight Listing section above), you can go to ba.com and check the baggage allowance for your specific flight. Excesses may apply. Customer Service Resources Customer Relations postal address Their contact details are at the end of our, To exercise your right to be forgotten please use our, To ask questions about our Privacy Policy or the data we hold on you please write to our Data Protection Officer. The kiosk will tell you what to do next, so please read the screen carefully. Please choose a country/region from the drop down menu below to find the contact details of our worldwide offices. Email: ba.1.museum@ba.com If there is no signposted standby desk, go to the World Traveler or Euro Traveler desk. Boss of British Airways, Alex Cruz, is currently in the midst of being grilled by a Parliamentary Committee regarding the thousands of redundancies on the table for the airline. Please use the previous link instead. By using ba.com you agree to the use of cookies. Welcome to our official Facebook page. How do I claim missing Avios or Tier Points on flights or other purchases? British Airways employs 26,533 employees. This will give you your flight status. Queries regarding Hotline bookings should be emailed to the "Hotline Helpdesk" team, accessed via the 'Travel' section of the BA intranet or on the home page of the former staff intranet site. Thai Airways International (THAI) had a strong financial performance in the final quarter of 2022, reflecting the gradual recovery of Thailand's tourism industry. If you're a former staff member/retired, the Touchdown websitehas all the information you need, with a special staff travel section within the "Help" area. Have you already booked? While 800-247-9297 is British Airways's best toll-free number, there are 6 total ways to get in touch with them. If you need to cancel your booking, please log into Manage My Booking to see the options available to you. The carrier has announced that it will begin recruiting cabin crew members to start working from Spring 2022 onwards. Click on thefollowing link to go to the ESS websitehttp://my.baplc.com. A free inside look at company reviews and salaries posted anonymously by employees. When planning your trip, please ensure you leave yourself enough time to land and check-in again at any intermediate point. Learn more about the types of assistance we offer - including wheelchairs, If you have made a booking, you can request assistance in Manage My Booking, Travelling while pregnant or with medical conditions, including advice for food allergy sufferers. If the kiosk prints a boarding card with a seat number, this means you have been accepted for the flight; please go immediately to the departures lounge and the gate. Flying on a stand-by ticket can be challenging. If you need further details about refunds, please click here. They've got a few ways you can contact them depending on your preference: If you've already raised something with them (i.e. The next best way to talk to their customer support team , according to other British Airways customers, is by calling their 877-216-4057 phone number for their Book a Flight Now . Please contact Staff Travel for further details If you were dismissed from TfL, you are not eligible for travel facilities If you were granted an immediate enhanced ill-health pension, you. Flybe once provided more than half of UK domestic flights outside London. Passengers without a listing will be refused travel. Had a great experience and want to thank someone for it? Telephone: +233 (302) 214 970. Numbers to use from 1 February 2021 UK: +44 (0) 207 949 3081 ( 0800hrs - 1700hrs UK local time, Daily ) USA: 1-800 782 3387 ( 2330hrs- 1600hrs, Monday to Friday ) India: +91 124 4120708 ( 0900hrs-0130hrs, Daily) Rest of World: +44 (0) 207 949 3081 (0800hrs - 1700hrs UK local time, Daily) Use this form to log in to your account or to create an account for the British Airways executive club, Have you already booked? British Airways (BA) is the flag carrier airline of the United Kingdom. is the easiest way to contact the support service department to speak to a person at British Airways and receive help by speaking to someone there. Please choose a country/region from the drop down menu below to find the contact details of our worldwide offices. British Airways is letting non-revenue staff passengers take onboard amenity kits and pyjamas as part of a series of improvements to help boost morale. Select the 'Email Us' tab and choose 'Disability & Mobility Assistance' from the 'Topics' dropdown menu. If a seat is allocated at the time of check-in, those passengers with hold baggage should proceed to a Fast Bag Drop desk to have their bags tagged. Your booking reference consists of a combination of 6 letters and numbers e.g. 1-800-AIRWAYS Telephone: 1-800-247-9297 Daily, 7am - 1am: Eastern Standard Time (EST) Enquire about an existing holiday, hotel or car hire booking Telephone: 1-877-4282228 Monday - Friday, 7am - 3pm Saturday and Sunday, 7am - 3pm: Eastern Standard Time (EST) Enquire about group travel bookings Questions submitted through this form cannot be answered, as StaffTraveler is not associated with British Airways. 080 numbers are free from landlines and mobiles., calls to 03 numbers cost no more than a national rate call to an 01 or 02 number and must count towards any inclusive minutes in the same way as 01 and 02 call. 11. If there is a need on the day to upgrade on departure to a cabin higher than your cabin of eligibility, those who do not comply with the dress code applicable to the available cabin will not be considered for an upgrade. All other airports: If there is a desk signposted for standby travel, go to that desk. Join Hotline Today Get year round access to discounted shopping, offers and scheduled flights with BA Clubs. The move comes as the airline sees business bounce back with transatlantic borders opening and passengers returning quickly. Please contact your preferred travel agent for bookings of 10 or more people travelling together. On Business is our loyalty programme for small to medium sized businesses. As an airline industry employeewhere can I find help with my personal admin and/or booking staff travel concessions? Any items of sports or beach wear or any other extremes of leisure wear are unacceptable in any cabin. Eliminating the need for you to check your booking details and request booking services . Continue reading. Making staff travel easy and stress-free, like it should be! Please contact your travel agent directly to discuss your booking. Collecting your car Home If you are BA staff or former BA staff please log in to ESS and use Book Staff and Duty Travel / Manage Bookings to make your travel arrangements This page is for Other airline staff Spouse, partner and nominated relatives of BA staff travelling independently. (BA Heritage Centre / Museum, at Waterside) Greater London UB7 0EB |. If not, please call us. How do I check the entry requirements for my destination? Address:Liaison Council, c/o BA Clubs, Regus 450, Bath Road, Longford, Middx,UB7 0EB, Retired Staff Association For other British Airways Executive Club membership tiers: The British Airways Executive Club Gold member's telephone number is 0800 123 111. Updated 22/09/2020 10.07 AM (BST). We'll make sure your comments reach the right person. Contacting British Airways - by phone or otherwise. Calls cost 2,50p per minute plus your phone companys Access Charge. Address: Waterside, PO Box 365, Harmondsworth, Middx, UB7 0GB, BA Former Staff Liaison Council BA IT Support Centre Find further help and advice about lost and damaged baggage, BSL Video Relay Service with SignLive Monday Saturday: 0900-1700 Answer Id 1957 How do I review and update my personal information? From last-minute flights to flights planned ahead, British Airways has a huge inventory of cheap flights to help you save even more. Earning British Airways Avios. Request duplicate receipts, proof of travel and other insurance documents Download the SignLive app or visit, You can also contact our Accessibility Team by email by following the link below. Earn miles Important Information British Airways ID check Please note that your staff ID will be checked when you pick up the car. How can I correct a mistake with one of the names in my booking? Children under 16 years cannot travel on a rebate ticket unless accompanied by an adult travelling on the same type of rebate ticket. (Bsafe passwords) Tel: 020 8562 4000, BA ID Pass Issue Unit 159.65.154.158 At British Airways, we take huge pride in our past - but we're looking to the future as an airline that loves embracing the best of modern Britain. We want you to know you can trust us to respect your privacy and keep your personal information safe. This button does not work with screen readers. Refreshed every minute. For all other circumstances, or if you have problems cancelling your booking online, please call us directly on877-767-7970. You may also receive a text message if you have registered your mobile/cell number. If you've already travelled with us, our Customer Relations team would love to hear directly about your recent experience if you have a complaint, comment or claim. The official British Airways customer service number UK,+44-203-808-9137 (OTA) or +44 (0)203 250 0145 from abroad. . Please can we ask you not to use this e-mail this address with booking/ticketing requestsas thesee-mails will not be actioned or replied to. No credit card required. Claim baggage-related expenses or compensation. British Airways Plc, Waterside PO Box 365 Harmondsworth, UNITED KINGDOM UB7 0GB https://www.britishairways.com Phone Contacts Main: +44 20 8738 5050 Customer Service: (312) 843-5794 Toll Free: (800) 247-9297 How to get through to an operator: press 3 for a representative. Check-in times To allow for the added security procedures now in place, please ensure that you have completed check-in formalities by 60 minutes before scheduled departure time . {{ userNotificationState.getAlertCount('bell') }}. Q13: As a former employee not eligible for staff travel concessions, can I book Hotline tickets ? Use this form to log in to your account or to create an account for the British Airways executive club, Have you already booked? The kiosk will print a boarding pass, which will show your booking reference: this is key information, especially if you are not allocated a seat number by the kiosk. Use this form to log in to your account or to create an account for the British Airways executive club. free lookups / month. 2011 BA Clubs Regus 450 Bath Road, Longford. AND You are the party leader (when travelling in a group Once there, information about acceptance onto your flight will be displayed on the Staff Travel Screens. Should you need to contact one of our partner airlines please use the links below: American airlinesFinnairIberiaJapan AirlinesQatarChina Southern. We have gathered invaluable insider information and tips to help you to get on board. Tell us about something using our online forms. Serving and retired employees of British Airways: Please refer to the BA intranet -my.baplc.com - for all Staff Travel and Employee Self Service functions. Please also read our Privacy Policy under which, to the extent stated, you consent to the processing of your personal data.