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I don't know of any other retail organization that can get by with that, and the signs are coast to coast with all their new fancy buildings on premium lots that they're putting in . Let alone they try to tell us that they don't mark prices on the items they get in. I highly recommend not bothering to go to that particular goodwill store they give goodwill a bad name there for sure !!!!! Goodwill will also provide a Fair Market Value sheet that can be used as a guide to establish the value of your items. I purchased a CD/radio only to get it home and find out the CD player doesn't work. How can I walk with 5x7 that is full of dust to different locations just to see if GOODWILL HAVE ANYTHING FOR $60. Find the answer to many of our Frequently Asked Questions. And there wasn't. In addition, there are no expiration dates for a gift card. I was like yeah I know, figured that returns were like any other store of at least 30 days. I recently bought quite a few things from goodwill and once I got home I noticed one jacket is quite literally falling apart at the seams and I paid 20 for it. Upon arrival the manger ( a different lady), said I could not get a refund. Took them back two days later with receipt. Does Publix Take EBT? I am done supporting Goodwill. My daughter bought me two bras in Florida Goodwill I live in Georgia can I return the bras and George up with the receipt I know Goodwills policy does not let you get the money back so can i exchange for something else. I should have looked in the box, And asked to plug it in, but I did not. Goodwill? I guess they hope that they next buyer will just throw it away and not bring it back. Find a Job; Goodwill Career & Technical Academy; The Goodwill Excel Center; Opportunities for Young Adults; Internship Opportunities; Fatherhood Works; Indeed and Goodwill; Business . 1) I attempted a return to the Goodwill in Medford OR 5 days after my purchase. High prices, crappy customer service. Stay away this place selling broken stuff but dont want to take responsibility for it. So yeah I get the whole as is thing but I did everything I could to make sure it worked ok and do your sticker not inspect things?? Sometimes our shoppers have questions about our policies and procedures and other aspects of our operations. In my memory Goodwill has not issued refunds for returns, but they have indeed allowed exchanges. Please keep in mind that Goodwill is a non-profit organization. A single person, for example, would have to spend more than $12,950 on these types of expenses. I have supported Goodwill in the past by donating goods and purchasing in-store. Every 30 - 45 minutes, the crew will pull 20-25 tables with older merchandise from the floor and add 20 - 25 tables with new goods. I felt so offended I didn't know how to react. Research charity donations & see where Goodwills profit goes. Please shop at the Salvation Army stores instead of supporting their fraudulent practices!!! What a pathetic performance!!!!!! You can only return/echange it at the location you bought it. And that's when the feather's started to fly! Yes, Goodwill returns are free. Summerville South Carolina Goodwill. I don't know that I'll be going to goodwill from now on because of this. This is why I love Savers. HELP! Mail correspondence should be mailed to the following address: Chattanooga Goodwill Industries 3500 Dodds Ave. I now still have to go out and buy more China because there was not even enough unbroken pieces to make a matching set. Married, filing separately. I called the manager and after I explained my situation I was told to bring it back in. I went to store right away and request a refund. They're dressing rooms arnt open so I have to take a gamble on clothes and when I need to return it, the toothless crackhead worker give me in store credit on some gift card. Here is All About It [Updated], Does Amazon Accept EBT? If you are not going to allow people to try things on, you should at LEAST allow an exchange. Never buy, Goodwill sucks big time. I then asked for a store credit voucher to go to another store and they refused. At Goodwill's stores, customers can return merchandise within 14 days of purchase with the receipt for any reason and receive the full value on a Goodwill gift card. Now I'm out that money and buying another one will be that much harder. The employee told me she would not except anything. Please review your policy with every Goodwill store. Goodwill clothing online purchase returnable to local Goodwill Store? Wore one pair one time and they fell apart. You All Are Getting The Stuff For Free, Dam! Serving Marion, Delaware, Union, Crawford and Morrow Counties in Ohio. I won't donate any longer cus your non profit excuse is crap. It's not a return if you're just giving me my money back for something I didn't get to begin with. Needless to say only one of the two pairs fit me comfortably enough to wear .they were priced at $25.00 as were the other pair of 13 'a. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[320,50],'returnsandrefund_com-box-4','ezslot_4',103,'0','0'])};__ez_fad_position('div-gpt-ad-returnsandrefund_com-box-4-0');if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[320,50],'returnsandrefund_com-box-4','ezslot_5',103,'0','1'])};__ez_fad_position('div-gpt-ad-returnsandrefund_com-box-4-0_1'); .box-4-multi-103{border:none !important;display:block !important;float:none !important;line-height:0px;margin-bottom:7px !important;margin-left:auto !important;margin-right:auto !important;margin-top:7px !important;max-width:100% !important;min-height:50px;padding:0;text-align:center !important;}. That's only show how top management can destroy the idea of mission. I am very frustrated and I feel like I just gave them free money. Or maybe now is the time to move to Salvation Army. I do my best to support your organization, but when things like this happen, You lose the support from people like myself who care. Was told we could return items in 14 days but NO ONE told us it would o ly be store credit. Purchased glass measure cup. Goodwill is fraudulent, I purchased a new bedsheet on the 5th of November from the Katella by Magnolia store, got home and found out size was small, went back to the store for an exchange but was flatly refused. Shoping at Oakwood Ga. They did not let me return them. On 3-2-18 I bought every Bids bear they had for an older lady for her birthday,she didn't like them. If you but it.You own it. Once home while cleaning found broken glass in lip. The return policy stated here is reasonable except that ALL items, including electronics and defective items should be returnable within the 10 days, not just clothing. VERY DISAPPOINTING, My name is rafael castillo.went to goodwill store in downgoody in georgia purchased 3dress try to exchange same day ,they said is no exchange ior return in goodwill ,no fair expenden money and no even have the change to exchange the item,never buy clothes anymore at goodwill. I am vip member that means am always buying might have bought too much, on July 3 I went in to the store and was told that everything will be Sale July 4, on the sale day I purchased a 5x7 rug for the same price was hesitant I expected to pay the sale price and went outside to call a cleaner's on hearing the price to clean I said I will just put it back 2mins after purchasing, the rug for $60.00,the manager said I can't return, take store credit, I ask for some kind a prove to say I have a store credit they said the don't have anything to prove "suggestions for the Manager and cashier I should walk to different stores with the rug and the receipt for the next 7days to see if there is nothing else for $60". However, the whole refund is made in form of their gift card. I shop at goodwill because I'm on a budget. I hadn't realized this since I was trying to get out of the middle of the aisle so people could use the outlets. Goodwill has a Fairness Policy which states that since our goods come from public donations, its only fair that every customer has an equal opportunity to purchase any items for sale here. Brought it home but it did not fit my iPad. Wrong. Recently, prices (here in Warrenton/Astoria Oregon) have been going up at Goodwill, and I am changing my method of selecting items. I was done with talking to him and follow policy and tried to pay. I had purchased several pairs of jeans for my daughter on Sunday October 11, 2020. I WILL NEVER SUPPORT GOODWILL AGAIN AND I WILL ENCOURAGE OTHERS TO DO THE SAME AND I am posting this to social media. I have called district officedoubt they willl call back. Now of course I lost the damn thing. Before doing so i ask manager if it were to leek could i bring back for tefund. I was shocked, so I went online to verify the return policy which stated that clothing with the original tags attached and an original receipt could be returned within 7 days. this is the goodwill in jonesboro st. Mcdonough georgia. I bought at Goodwill because I was never able to buy at regular stores for full purchase prices. Ohio Valley Goodwill Industries. The other one serves vets, & everyone I know prefers it for several reasons. Learn How Donate Donations of all kinds bring meaningful change to the environment, individuals, and our community. I tried to return the items on Monday October 12, 2020. I attempted to use it today (January 18th) and was told that I was beyond the 14 day exchange/return date. I will no longer donate money or goods to them, and will no longer shop at their stores. Still love Goodwill shopping, but not to sure of return policy here. Just brought back a item that did not work! I believe that somewhere down the line these chain of stores have forgotten their purpose in this world..For a non profit organization that runs off of 100% donations for the means of helping the unfortunate people of the world to extremely pricey merchandise rude associates very informative associates extremely ridiculous return policy..NOT TO MENTION WHAT I JUST EXPERIENCED..I AM LIVID..I am standing in line waiting to check out and the gentleman in front of me was a HOMELESS VET who had a voucher from another organization trying to help the unformated which should have never been exposed to such things in life after risking his life for this pathetic greedy country but he is trying to buy a coat on a voucher and this lady at the register really had enough NERVE to tell him that the coat he wanted was not available on a voucher..ARE YOU FREAKING KIDDING ME..YOU ARE GIVEN THIS COAT AS A GIFT NO COST TO YOU SO WHY THE HELL CANT HE BUY IT ON VOUCHER..I will never donate or purchase anything from these greedy ass people..I bought his coat and ripped the voucher up and handed it to her.. THAT WILL BE MY ABSOLUTE LAST DEALING WITH THEM.. Now My sister has returned home and will be stuck with clothing that may not fit. Recently, prices (here in Warrenton/Astoria Oregon) have been going up at Goodwill, and I am changing my method of selecting items. 7 days for laptops, PC supplies, and video games. I buy clothes for my kids and I can't do that anymore because they may not fit or they may not like it. Great Job Lumberton NJ store in working things out for this customer. UNTIL these rediculously shady policy changes went into effect. I then have the next couple of weeks (at my G'will store) to look for something else to buy. This may get their attention!! Prior to purchase I asked if there was any thing wrong with it and was told it worked and was complete. The failure of Goodwill to exercise any prerogative or function in a particular way shall not Even so, I've never had to do this, because near the time limit, I have been lucky and found something I liked :-), Goodwill return policy has got to go it has got to stop. I'd hate to think it's intentional. Very strange considering I also purchased one chair at the other store earlier in the day, & not only did they OFFER to load it into my car, but THEY used their own twine to secure everything. When walking out I threw the item in the trash can. The cans and can nots of donations. Theives that is all they are. This is premeditated fraud! Especially at Goodwill. For detailed hours of operation, please contact the store directly. Response-we need to make money too. I called ahead before going to see what the policy was. Use our Return & Refund Policy Generator to generate a Return and Refund Policy for your store. Did y'all forget the meaning of Goodwill? Most I kept but had no problem getting in store credit for the ones I returned. Like others are saying. I promise you that!! What was the big deal about putting it in a gift card, it's just changing sooo much. Bought a shirt the was way to large. We would not have bought anything if that was the case. Why do we have to pay taxes twice on used items? Now I'm out $35. Nowhere in your return policy blurbs do you say that items can be returned to any Goodwill in the area. I shop there and donate and I don't like being waited on or helped by hateful people. I had the tag AND the receipt with me SHOWING that I paid for it so saying it doesn't qualify for a return is BS. Tax ID 94-1254638. Terrible customer service. Shame on you Goodwill for being greedy and self-serving. I washed the items only to pull them out of the dryer only to see the one with paint on it. Seems like that would expose the item to more germs/virus than letting people try it on there. Everything you get is donated! They said no. he still kept saying until I have to ask him to stop and get over it. Sale prices are in effect for the day of sale only. From now on I'll go to the older store on Brandt. The girl at the counter called manager as usual to approve the rtn but instead she took my items and receipt to the back and asked me to wait a moment. And now I cannot get a refund. All merchandise is sold on a first-come, first-served basis. We accept return or exchange within 14 days of the item (s) arrival to you if you are not 100% satisfied. This all makes no sense! Create your signature and click Ok. Press Done. But I am curious. And love to consign: resell and rebuy high end so I understand the concept of quality control. So Goodwill is ripping consumers off on shipping costs by pocketing the extra money that it doesn't cost to ship the items! Our re-entry services provide structure and supervision to returning citizens to foster the confidence and skill building necessary for a successful transition to a stable, productive life. Bought a coffee pot worked fine one time now I find out it's leaking water/coffee all over my counter. Ready to donate? Especially Electronics. For more information about guidelines for Charitable Donations, you may wish to consult www.irs.gov. I bought two steam carpet cleaners at the Jackson store. Resellers would price match stuff now They have smart phones to help do that quicker! CREATE JOBS. You must return your item within 30 days after purchase, According to the new Goodwill return policy. You can return the product within 30 days from the purchase date. If you have COVID, you can touch everything in store but you can't try clothes on?? This is not what the clerk from thIs same store said 3 days ago when my visiting from out of state sister asked about the return policy. How is making you take an item home to try it on going to keep covid from being passed around. Here's my suggestion of what you can do when you return and item an have a credit slip. They ran when they were plugged in but when I went to use them , neither worked. We want to be transparent and let you know all of the facts that surround donating to your Goodwill. I will continue to shop & get over this $loss. The cashier told me they didn't issue credits, but she called a manager for me. I hadn't realized this since I was trying to get out of the middle of the aisle so people could use the outlets. At my local store the Goodwill credit slip is useable for about 2 weeks (maybe longer - I have to read the slip each time. my bad memory is to blame). You can simply return Shoes, electronics, and clothes without any issues at Goodwill if you have a receipt. 2/25/2023. I'm vacationing in New England. I felt I was inconveniencing him. Not sure if I would buy clothing again until tryon is option, Question? I looked around to see if there was anything else I wanted. I will not return to a Goodwill store, and I have, over many years, donated generously to the organization. Quickly move out of the way when you hear "Cart moving.". The Goodwills in Lafayette Indiana are WONDERFUL!! The refusal to give a refund on items returned within a 7 day period is infuriating. You expect people to purchase clothes in a store (as opposed to on the Internet ) and not be allowed to determine whether the piece of clothing fits and how it looks in a mirror? Welcome to Goodwill. Goodwill used to be good thrift store and a nonprofit organization and no one can tell me differently they are a 100% profit Organization now! TALLMADGE, Ohio - Goodwill Industries serving Summit, Portage, Medina, Ashland and Richland counties opened a new retail store and donation center last week in South Plaza at 501 South Ave . they wouldn't even look at my receipt because they didn't care nothing was going to get them to own up to their "once said" policy. Goodwill of Southwestern Pennsylvania is an Equal Opportunity Employer/Program. I will be pitching a fit when I take it backalso the car vac that doesn't work.I go regularly for a booth I have, but this has me beyond discouraged with them. They wont take it back. Your email address will not be published. I have bought thousands of dollars in purchases from Goodwill over the years. Kohl's. The Kohl's return policy clearly states the timeframes customers must fall within to return and exchange merchandise. They constantly sell electronics that are "Sold as-is" or "Untested" Then when you buy it, pay postage and have it delivered and it doesnt work. Why are some stores exempt from the national policy guidelines? Since you do not have dressing rooms open for trying on for clothing think cash refund is fai4 versus credit. the store on county line and Broadway in Colorado. It's just that easy for me. Having a receipt and having tags on them still you are double dipping the consumer. Now my nephew says goodwill is shill bidding basically using it's own employee's to bid against consumers or using a program to auto bid when goodwill sees that it's not going to get as much on that particular bid or and they want even more money they will implement the shill bidding! I have a very hard time fitting it in my car so I TRIED to return it today. Goodwill helps people improve their lives by assisting individuals to find a job and grow their careers. Like others are saying. I recently bought quite a few things from goodwill and once I got home I noticed one jacket is quite literally falling apart at the seams and I paid 20 for it. You now give a gift card. Answer some questions about your business practices. I feel whoever checked the incoming items failed me as well as the cashier for not informing me. Got a game that wasn't scratched and in good condition but doesn't save any of the game play so all my gaming was deleted , this wasn't warned about when I bought the game. They are supposed to be filled with feathers. On 3-2-18 I bought every Bids bear they had for an older lady for her birthday,she didn't like them. Hope the can take back the shirt (I didn't try on) and the fake Philip Lim bag. My daughter donates to you all the time but I'm going to suggest to her to find somewhere else to donate stuff like the Salvation Army or church groups. What happened to the return for electronics? So before purchasing from Goodwill, make sure you want to buy it.