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No disconnect for seriously or chronically ill if certified by medical professional or if customer qualifies for assistance from Human Services, a charitable organization or Medicaid and if customer agrees to a payment plan. Disconnection is delayed 60 days with certification of medical emergency, may be renewed every 60 days as necessary. Summer disconnent protection - a utility may not effect an involuntary disconnection of residential services in affected counties when an excessive heat watch, heat advisory, or excessive heat warning issued by the National Weather Service is in effect. Prohibits the disconnection of household in extreme heat conditions, 95 and above. Remove service equipment Close your account Manage Service Transfer or upgrade existing service and equipment. Customer must enter into a payment plan.Cannot disconnect unless the customer owes more than $50 or more than three months of charges. Ban for special circumstances such as extreme weather or life-threatening situation. Modify or upgrade service Reposition service equipment Move to new location Request a Letter of Credit If you need a credit reference, we can send one based on your history with us. New, continuing, or reconnection of service shall be provided if the customer enters into a written deferred payment plan to pay all past-due amounts. Consumer line: 800-342-3355 (disconnect); 800-342-3377 (general complaint). LIHEAP beneficiaries with outstanding balances of less than $3,000 will pay the lesser value of $250 or 20 percent of their remaining balance to reactivate service. Prohibited from disconnect if customer agrees and adheres to payment plan. AEP has been known to disconnect customers for non-payment, but they have also disconnected customers for other reasons such as not meeting their service commitments.AEP typically disconnects customers after a certain amount of time has passed without payment. The utility company shall report the customer's need for assistance to the human services department and the department shall take immediate action to mitigate the problem. 30 day disconnect delay with medical certificate, may be renewed 2 times. Low income customers must make monthly payments of at least 7% of their estimated annual bill, along with a portion of any past-due amount, November through March to avoid shut-off. Full Outage Map. Report a Problem. On May 19, DC Council passed additional legislation requiring electric companies to: (i) make payment plans available to eligible customers with a minimum term of one year, unless the customer requests a shorter term; (ii) waive any fee or penalty arising from the payment plan; (iii) not report to a credit agency that the customer's account is delinquent; and (iv) notify all customers of the payment plan's availability. Consumer line: 800-874-0904 or 801-530-7622, 10 F or below or 32 F or below for elderly. No disconnect if customer agrees and adheres to payment plan. 30 day delay and 30 day extension possible in case of life threatening condition. Utilities are required to offer payment plans to customers in danger of disconnection. Customer is expected to enter into a payment plan. If you or someone you know needs assistance, we can help. Remember User ID helps you log in without having to memorize your ID or look it up every time. If you continue to use this site we will assume that you are happy with it. Consumer line: 208-334-0300 or 800-432-0369. Utility must provide affidavit to the Commission that disconnect will not endanger the health of any household member. Customers may utilize the winter reconnect order one time from mid October through mid April. Business customers, please contact us. Customer must pay bill in installments within the next 90 days. Total ban when <32. Disconnection may be delayed for 20 days if the customer has applied for financial assistance including SSI. The General Assembly is continuing a ban on service disconnections for the most vulnerable Dominion Energy customers through March 1, 2022. Use this feature if you're an individual who is keeping service at your current residence, but you also want to start service at an additional address. Must allow customers to pay balance over next 6 months after winter moratorium. An investor-owned electric utility, electric cooperative, or public utility providing water service shall, upon request from a residential customer who has a Serious Medical Condition Certification Form filed with the utility, delay termination of service for a minimum of 30 calendar days beyond the expiration of the disconnect notice. Consumer line: 866-380-9816 or 919-733-9277. Customer is required to renegotiate a payment plan. Investor-owned utilities have agreed not to disconnect customers during the moratorium if they are not current on their bills. Prohibits utilities from disconnecting residential natural gas or electric service for nonpayment from December 1 to March 15 if the customer qualifies and applies for public assistance, whether or not the customer receives the benefit. 30 day disconnect delay if detrimental to health, must have physician certification. Summer termination procedures: When National Weather Service issues a heat warning for any parish in the utility's service territory, or when such a warning has been issued on any one of the preceding two calendar days. Serving New Businesses in Oklahoma. Use of this site constitutes acceptance of the AEP Terms and Conditions. Consumer line: 907-276-6222 (Anchorage); 800-390-2782. 30 day disconnect delay if detrimental to health, must have physician certification. To initiate electric service at a new address, you can use your existing REP or select a new one. Your security code is a short word or phrase you set up with our customer service associates to provide extra protection for your online account. Ban when <35, to avoid disconnect when temperature is above 35 customers must make payment schedule, meet payments and apply for aid if eligible. Certification of licensed doctor or health practitioner is required. Utilities need written approval to shut off services where all household residents are 65 years or older. When you opt in, we automatically fill in your ID from then on. Utilities are required to offer a deferred payment plan. Consumer line: 317-232-2712 or 800-851-4268. Fees not included in the price above: Disconnection Notice Fee: $10; Returned Payment Charge: $30; Disconnect Recovery Charge: $30; Late Payment Penalty: 5% of past due balances. Disconnection delay of 21 days with medical certificate if health of household member would be adversely affected. If a household is shut off prior to December 1, the utility must attempt to contact the customer and attempt to negotiate an agreement regarding payment of any arrearages and restoration of service. DfuSe Ir Target Flipper Zero F7,q $q U Qj }j j j j !O j O j i Ej G G G G G Ii Ui ai mi yi i 'i k j 9 H %i 1i =i i . Delay disconnect for 30 days with medical certification. For your convenience, you can keep service on at both addresses while in transition. When you opt in, we automatically fill in your ID from then on. 10K - 2021. Utility Service Protection Program payment plans for low-income customers (<150% FPG) provide shut-off protection year-round. Disconnect prohibited if customer agrees to a payment plan. To avoid unauthorized access, youll still have to enter your password. 30 day shut-off delay for seriously ill with medical certificate, can be renewed up to 3 times during the winter protection period. No disconnect for customers who enter into a payment plan. Service cannot be disconnected if customer agrees and adheres to payment plan. The utility company shall report the customer's need for assistance to the human services department and the department shall take immediate action to mitigate the problem. For your convenience, you can keep service on at both addresses while in transition. If you have a dispute with your utility, you should try and resolve it with the utility first before calling your PUC/PSC. Also,must meet at least 1 of the following criteria: have an income <150% FPG, medical emergency or becomes unemployed or income is cut by 50% or more. Upon close of the sale, Liberty will acquire AEPs Kentucky operations by purchasing all the stock of Kentucky Power and AEP Kentucky Transco. An automated message, claiming to be from AEP, told him his service would be disconnected and he would lose power in the next 30 minutes, unless he acted immediately, by pressing 1. Were helping our communities recognize diversity, equity, inclusion, fairness and justice. Butte, MT 59701. Consumer line: 907-276-6222 (Anchorage); 800-390-2782. Disconnects will resume for residential customers in Virginia on January 11, 2022. Disconnect is prevented if customer agrees and adheres to payment plan. Investor-owned utilities have agreed not to disconnect customers during the moratorium if they are not current on their bills. Removing Equipment You can remove an APCO outdoor light, remove a meter, or stop temporary service by using our modify service forms. Consumer line: 701-328-4082, 877-245-6685. No disconnect for seriously or chronically ill if certified by medical professional or if customer qualifies for assistance from Human Services, a charitable organization or Medicaid and if customer agrees to a payment plan. Customer who provides certification from licensed physician and surgeon that service termination will be lifethreatening and who is unable to pay in normal period shall be permitted to amortize over a period not to exceed 12 months. If a household member has a serious medical condition, certified by a doctor, disconnection is delayed for 30 additional days. A public regulated utility company shall not disconnect service to a residential customer for any billing cycle from November 15 through March 15 for nonpayment if the customer meets the qualifications for the low-income home energy assistance program and are current on their bills or if they have entered into a payment agreement with their provider and are current on payments under that agreement by Nov. 15. AEP will restore power in the following order: 1st - Hospitals, Police, Fire Services 2nd - Main lines/circuits 3rd - Branch lines 4th - Lines to individual customers. Need written certification from a qualified medical professional that is valid only for the length of time the health endangerment is certified to exist but no longer than sixty days. No disconnect if customer is on a payment plan. Use of this site constitutes acceptance of the AEP Terms and Conditions. National Center for Appropriate Technology (NCAT) Qualified customers are those who receive benefits from LIHEAP, Food Stamps, WIC, Medicaid or Transition Employment Assistance. You can remove an AEP outdoor light, remove a meter, or stop temporary service by using our modify service forms. Consumer line: 501-682-1718 or 800-482-1164. 30 day disconnect delay if household member's health would be adversely affected, physician certificate can be renewed twice. Utilities advised not to terminate residential service when the customer has an inability to pay and where weather will be especially dangerous to health (usually 32 F or below for winter and triple digits for summer) as determined by the Commission. However, smaller water, gas, electric and wastewater. No disconnect for elderly, disabled, and customers who are eligible for the Energy Crisis Assistance Program. Cannot disconnect unless a bill is at least 45 days overdue and proper notification has been sent. No disconnect (Nov-March) if customers agrees to payment plan. Utility cannot disconnect during protection dates unless it has offered a deferred payment plan and informed the customer of available energy assistance funds. 30 day disconnect delay if physician, public health official or social service official certifies a medical emergency. All Rights Reserved. A medical certificate will prevent disconnection up to 6 months for non-chronic condition, up to 12 months for chronic condition and requires the customer to set up a payment plan. Prohibits disconnect if household has life support system; 30 day delay for certified medical condition, certificates may be renewed for 30 days or longer if a chronic condition exists. The General Assembly is continuing a ban on service disconnections for the most vulnerable Dominion Energy customers through March 1, 2022. If the temperature is expected to be 32 degrees or lower during the winter protection dates or 95 degrees or higher at any time of the year, the utility cannot turn off the power. Sitemap Protection for hardship customers who qualify or apply for energy assistance and enter payment plan. To avoid unauthorized access, youll still have to enter your password. is aep disconnecting servicejackie milburn family treejackie milburn family tree COLUMBUS, Ohio, Feb. 22, 2023 - American Electric Power (Nasdaq: AEP) has entered into an agreement to sell its 1,365-megawatt (MW) unregulated, contracted renewables portfolio to IRG Acquisition Holdings, a partnership owned by Invenergy, CDPQ and funds managed by Blackstone Infrastructure, at an enterprise value of $1.5 billion including If a household member has a serious medical condition, certified by a doctor, disconnection is delayed for 30 additional days. Economic Development Training. Disconnection will be delayed if detrimental to the health of a resident, must have physician certification. No disconnect if customer is on a payment plan. Douglas Sacha / Getty Images Drip Loop You may also contact one of our Customer Care Representatives toll free at 1-866-258-3782 or by completing the contact form here. Disconnection delayed for up to two months if physician certifies that health of household member would be adversely affected. PUC/PSC Contacts. 21 day delay if physician, social services, public health or law enforcement officer certifies to medical or protective services (elderly, infants, disabled etc.) Use this feature if you're an individual who is keeping service at your current residence, but you also want to start service at an additional address. All Rights Reserved. With an AMI Due date for utility bills extended to 22 days. Elderly and handicapped must have 48 hours notice. At the top right of the AEP Energy homepage, click "My Account" and enter your username and password to login to your online account. Utilities are prohibited from terminating service to low-income households where occupants present certification that a household member is seriously ill or is an infant under 12 months of age. Updated 4:00 PM ET on Mar 03 Market data provided by Q4 Inc. 2022 Q4 Earnings Release Low income customers must make monthly payments of at least 7% of their estimated annual bill, along with a portion of any past-due amount, November through March to avoid shut-off. Renewals are not needed if condition is certified as being permanent. How many calories in a half a cup of small red beans? The Public Service Commission has amended the states cold weather rule to ban winter natural gas disconnections of certain income-eligible households provided they make a minimum payment, about 50 percent of their bill. During the moratoria, customers must enter into negotiated payment plan, pay 1/12 of arrearage, 1/12 of current bill and disconnection, reconnection and deposit if applicable and apply for energy assistance funds. Delay disconnect for 15 days if household member is seriously ill, age 65 or older, disabled, or dependent on life support system. Customer must negotiate a payment plan before disconnect date. Tree Issues Customer is required to enter into a payment plan. Consumer line: 800-392-8050 (toll free) or 334-242-5211. AEP Corporate Headquarters 1 Riverside Plaza Columbus, OH, USA 43215-2372 Phone: 614-716-1000. Certification may be renewed another 42 days. If youre next home is in our service territory or in one of our sister AEP companys territories, you can quickly and easily transfer service to the new location. Additional service provider fees may apply. Customers unable to make payment may be eligible for amortization agreements not to exceed 12 months. You can act now by discussing payment options with AEP Ohio customer service by: Calling 1-888-710-4237 Messaging us on Facebook or Twitter Visiting AEPOhio.com/Assistance Service Disconnection Notifications Choose an option below: AEP Energy is a competitive retail energy provider for over half a million customers. Customer must enter into a payment plan.Cannot disconnect unless the customer owes more than $50 or more than three months of charges. Customer with a medical certificate could postpone disconnection for up to 90 days and only once during a 12 month period. We use cookies to ensure that we give you the best experience on our website. News Releases. If you have a dispute with your utility, you should try and resolve it with the utility first before calling your PUC/PSC. Utilities must offer payment plan suited to customer's financial situation. If youre moving, please make sure youre moving out of our service territory before filling out the stop service form. If the customer has been shutoff, and the form is submitted within twenty one days of the shutoff, service is restored. Utility company not required to negotiate a payment plan more than once due to significant change in financial circumstances. Consumer line: 800-522-2404, Salem: 503-378-6600. Utilities must offer payment plan of 10% down payment and equalized billing over the next 4 to 12 months. Customer is required to negotiate a payment plan. Gas and electric service cannot be disconnected if forecast predicts a temperature of 32 or lower during the next 24 hours. While youre here, glimpse into the future of energy technology and innovation; learn how were building a more robust energy network; see how were coming together with customers and communities to make them stronger every day. Termination may be postponed for up to 21 days (plus one renewal) with a physician's certificate or notice from a public health official stating that termination would be detrimental to the health/safety of a person. Taking action now can help keep balances and bills manageable, and your electric service connected. Between Nov 1-April 15, all customers must be notified 72 hours before disconnection to acertain if the health and safety of a resident will be compromised. Terminations are suspended for 55 days when people apply for federal energy assistance.