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Please email us at resolution@lucyinthesky.email so we can assist you further. Don't waste your time here! Casandra is literally the best person everI was struggling on how to figure out my store credit because I couldn't find the email but she merged my credits for me and helped me get my money back!! Any charges are the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. Thanks for your feedback. Tip for consumers:Plan on either ordering 6+ months in advance, or just dont order from them. Number of comments: 0 Lucy in the Sky has a consumer rating of 2.82 stars from 1,067 reviews indicating that most customers are generally dissatisfied with their purchases. Hi KM, Our customer support team is available Monday through Thursday 8 am to 4 pm and Friday 8 am to 3p pm EST (Excluding all federally recognized US holidays). The 24/7 chat is turned off and nobody bothered to respond to my email. If you had a faulty style/quality issue- you just need to send us a photo of the issue and we can find a resolution. I'm so frustrated because they don't have a phone number. There are a number of Sky departments, and you can usually make your way to the right one through the main customer services contact number which is 0333 7591 310. Any orders which are returned to sender will be processed for store credit as per the return policy on our website. The dresses didn't look anything like the photos. Hi Denver, I have never been able to complete a return that quickly. , over 6 weeks. Write to us at: Customer Service, Lucy in the Sky, Inc. 1200 Wall Street, Floor 2, Los Angeles, CA, 90014. If you do not receive an email from us within 5 minutes of placing your order, we'd suggest to double check your spam/junk mail. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Please email us at resolution@lucyinthesky.email if anything else. -Kate. Not worth the hassle and loss of money. They have such cute styles, but the clothing quality is so bad. Free Shipping Worldwide, over US$50. i ordered 2 dresses october 2 and need them for october 11. thanks! Products used:Still waiting for it to arrive (for 6 weeks)! Thanks for your feedback. See actions taken by the people who manage and post content. www.lucyinthesky.com retains the right to refuse any request made by you. They charge so much and the quality is so bad. After an order has shipped, standard delivery is 3-5 business days domestically with USPS and 6-12 business days internationally (not including any potential customs delays or remote locations). If a new order is needed urgently, we can issue the store credit in advance once the package has been dropped off to USPS and the tracking has been scanned in. Were almost out of time and do not have a back up plan. Sharing is caring! Unfortunately, the dress didn't fit, but their customer service was great in explaining how I could return the dress and get another size as soon as possible. This page was last edited on 12 October 2022, at 14:56 (UTC). A store credit is automatically applied to an account attached to the email used for an order. They said they will refund me within 10 days without any explainations for their lateness. In November 2022, I ordered for dresses from Lucy in the Sky. Lucy never replied to me or PayPal. I was so disappointed in the quality. I've never encountered an online retailer like this. I know it's still only Nov. 15 but I do not think this dress is coming. We may obtain information about your usage of our Website to help us develop and improve it further through online surveys and other requests. Hi Lily, Great customer service. The best phone number and way to avoid the wait on hold, available live chat options, and the best ways overall to contact Sky in an easy-to-use summary, as well as a full comparison of the 13 ways to reach Sky, compared by speed and customer recommendations. Please note that we do pay for all shipping and delivery costs; but for international orders, taxes and/or duty fees may be charged on delivery of the order by your local government. Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Not only are the dresses from the site super cute and have good variety of styles, length, and color, but the customer service is amazing as well. She answered all the questions we had quickly and gave good advice. We're sorry to hear about the order being delayed. 0333 7591 018. Please read the product description of each item carefully before purchasing. It is an eligible payment method for all U.S orders over $35. www.lucyinthesky.com has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. This does not affect www.lucyinthesky.coms liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law. Call costs from other providers will vary. I greatly appreciate the customer support 24 hour 7 days a week chat box. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. If you need your dress for a specific date you might want to find a different one. It is a no for me. -Kate. Tip for consumers:Pay attention to shipping times. Your data will enable us, and our processors, to fulfil your order, to notify you about important functionality changes and for statistical or survey purposes to improve this website and our services to you. - Kate. Please email us at resolution@lucyinthesky.email for further assistance. We're so glad that our customer service team was able to assist you. Please make sure that the style is in original condition otherwise it may be sent back to you. Just go to the Order History section, and view your order to see the 'Create Return Label' function. If you have any additional questions, contact us via Live Chat or email us at shop@lucyinthesky.email SHIPPING HOW LONG IS SHIPPING AND DELIVERY? In the end the skirt fit very snug and my booty looks great in it. BROADBAND. Hi Kim, Lucy in the sky is our GO TO for all things special occasion. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise. These linked sites have separate and independent privacy policies. 2023 Trustpilot, Inc. All rights reserved. Help and support; Contact BT; Back. For further information, please visithttps://help.afterpay.com/hc/en-au/. There was an error with the shipping option which meant it would take longer than the date i was shown.The agent was polite and professional and pointed out my mistake on the payment page. They do not have number to call. Breaching this provision would constitute a criminal offense and, The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of. Distraught in Australia, she takes comfort in her friends' happiness and turns her sights onto the surfer (and best friend's brother) Nathan. Hi Mandy, Lucy In The SKY corporate office is located in 748 S Main St, Los Angeles, California, 90014, United States and has 32 employees. Hi Veena, Thanks for your feedback. These numbers are generally staffed between the hours of 7 am to 11 pm every day. All orders are charged in USD - our website may show you the estimated equivalent amount in your local currency (this can be changed under 'My Account' of the website. Lucy in the Sky is an arty mess that is trying so hard to say something profound but loses the very appeal of its source material. Sky Fax. Then, the item never ships. Mar 16, 22 (Updated: Sep 23, 22) In order to have an account with AfterPay, you must: - Have a valid and verifiable mobile number, -Use a US Mastercard or Visa credit or debit card to make a purchase. 172 reviews #3 of 27 Restaurants in York $$ - $$$ American Bar Pub. We may contract with other. It is now way past that estimated time period so I use the chat feature again to figure out where the dress was. Please email us at resolution@lucyinthesky.email so we can look into your refund. Really bad. I ordered two dresses a month ago that never even shipped by the latest day that they were supposed to ARRIVE. | Read 5,961-5,980 Reviews out of 6,593 Sorry to hear that you had trouble reaching out to us. Save ur money and timego to windsor insteadur going to end up there regardless. Live chat is never available, no phone # to call to speak with anyone, and does not reply to e-mail! -Kate. Not Available. I emailed on 9/16 noone has contacted me. You can check out our return policy at http://www.lucyinthesky.com/shop/help as well as each individual product page under the Payment and Return Policy section. Pepper's Lonely Hearts Club Band. I can always count on you for the best quality and accurate fit. Email: shop@lucyinthesky.email - replies within 24 business hours. We're so glad we were able to help with the return. Please email us at resolution@lucyinthesky.email so that we can further assist you. Lucky in the Sky has good web ratings overall. Sky's customer service number. We do make it as transparent as possible indicating it on our FAQ to be read prior to ordering and easily on every individual dress page.You can email us at resolution@lucyinthesky.email if you need further assistance. If you need specific product measurements or have further questions, please email us at. It was nothing like the picture. In the unfortunate situation that a style is faulty or any other similar issues, we we would give you the option of store credit, an original payment refund or the reimbursement of any repair costs. Lucy in the Sky has a consumer rating of 2.83 stars from 1,066 reviews indicating that most customers are generally dissatisfied with their purchases. Needed it for Feb 25th. I have been waiting for almost three weeks and still haven't got my money back. You should check this page from time to time to ensure that you are happy with any changes. You can call Tata sky Toll-free number- 1800 208 6633 and share your queries with the team.. Write to us at: Customer Service, Lucy in the Sky, Inc. 1200 Wall Street, Floor 2, Los Angeles, CA, 90014.WHAT INFORMATION DO WE SHARE WITH OTHERS? I regret buying anything from them. Business days do not include weekends or public holdiays. The company is best-known for its dresses, but they also offer swimwear, rompers and jumpsuits, two piece sets, skirts, shorts, tops, bodysuits, and pants. Dispatch times may vary according to availability and subject to any delays resulting from postal delays for which we will not be responsible. In the case of any change-of-mind or sizing issues, we offer store credit. I had an issue with my dress being see through and needed a replacement soon for an event. Lucy in the Sky, Inc is committed to ensuring that your privacy is protected. Absolutely terrible customer service. Feel free to reach out to us at resolution@lucyinthesky.email if you have any other questions:) You can see an estimated delivery time for each style by going to the specific product page and selecting your size, and in your Order History on the My Account page and/or in your email confirmation. allows you to receive photos from your camera directly to your smartphone or. If you are in between sizes, we would generally suggest to order a size up. We're so sorry to hear that you had issues with your order. If the initial address provided was incorrect, your package will be processed as returned to sender by our returns team. Great experience :). We would suggest to double check your card details. Our models are generally around 5 Feet, 9 Inches / 175cm tall, and are always photographed wearing a size small. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to www.lucyinthesky.com. They wasted no time taking my money but today is 10/7 and I have not received a tracking number and they have not replied to my last email I sent them yesterday. Ordered a dress for my daughter homecoming and it NEVER came. Lucy in the Sky is an online fashion store that offers clothing and accessories for the life of the party. Lucy In The Sky Midi Dress - Black - Alice. If our system does not recognize your email, it means that you may not have registered an account - you can register an account with the same email used to place your order originally, to have access to all your order information.