Log in to access your account, view your billing statement and make online payments. However, this month they added the $10 late charge and then added a second late charge of an additional $15.00 on the 20th of the month (yesterday) making $25.00 in late fees (a late charge amounting to 28.3% PER MONTH). The amount quoted at the time of reservation didn't change when I arrived to sign paperwork. They are now refusing to refund it and the GM wouldn't even call me back, but had the worker at the store tell me to call her. We have spoken with [redacted] about the issue and the two late fees and the auction fee have been waived. Reviews on Trustpilot are mixed, but also focus on specific storage facilities. Otherwise, KEEP LOOKING. Additionally I went to my storage while in town visiting and found rat droppings all over and ruined items due to rats chewing on bags that I … Sign in to your account. Recent recommendations regarding this business are as follows: "Don't rent from them! Do not hesitate to go there and rent from these people they will make you feel right at home. In January 2019, I went to my unit to added items & on the way out, I stopped to pay my bill. Consumers: Ask Lawyers Questions and Get Answers for Free! So Jasmine puts the payment through and charges me a late fee. Our team took a deeper dive into this issue and found that a payment he made had been credited to the wrong account. 3 reviews of CubeSmart Self Storage "I had a good overall experience. I am appalled at how inconsiderate the manager was at this site was. Now...instead of owing the 200.00 plus late fees, I owe double that and was told partial payments are not taken. We will remember this. Hourly pay at CubeSmart ranges from an average of $11.62 to $19.84 an hour. Then I paid over $300 over the next few months for storage fees and late fees only for Matt (At the EastChase property in fort worth Tx) to tell me that I couldn't make partial payments after I had gotten behind. This company is on the wrong side, and the bullish increase in fees and continuation of late-fees show that the customer isn't first here. Defined terms in these Rules have the same meanings given to those terms in the Agreement. We will remember this. Need to create an online account?Create your secure login now. I have also had a 10 late fee changes and it is now 58 dollars and its only been 6 days . Over the years, she personally would call to make sure I made my payment on time so I wouldn't be charged a late fee. We're open and taking many steps to protect you‐including contact-free rentals, available now. Get contact details that poster left for the company. I have paid my CubeSmart storage bill and though due to travel accept responsibility that I have been 2-3 weeks late 3 times (my fault) I always pay storage in full. So far a month later we have insurance company's info. The location is great since since it's in the center of town. If you already registered your account, sign in here. I rented a storage unit in November 2018. 9 reviews of CubeSmart Self Storage "The CubeSmart storage on Davis Blvd in Keller won my business because of one person, Barbara. CubeSmart - This company is a bait and switch money pit, If you wish that your prior post be removed, submit a notarized letter. Last 30 Days. Multiple late fees per month tagged on. Write a private message as CubeSmart verified representative. She also told me fees or liens cannot be waived (even under the circumstances I laid out). Ustoreit or now cubesmart's late fees are ridiculously high. Again, this will be determined by your particular company and it could be $10 or $15 or more. The correction has been made on his account. We are processing your message. Would You Like to Convert It Into Review? The young girl I spoke to and had assured me my payment went through the week before lied to me. Either way, once you pass the grace period, the first late fee is applied. 2 weeks later I got a phone call telling me I was late & a late fee was added on. I am aware that if I am late, Cube Smart adds a $10 late fee. Lawyers, Answer Questions & Get Points Sign in to your account. Manager leaves office before closing time on a regular basis. Again, this will be determined by your particular company and it could be $10 or $15 or more. They treat me like family and that's what professionalism is all about. Justia assumes no responsibility to any person who relies on information contained on or received through this site and disclaims all liability in respect to such information. Product or Service Mentioned: Review #1467358 is a subjective opinion of Once again, self storage showed its resilience and our team continued to adapt, finding innovative new ways to meet the varied needs of … Enjoy the convenience of CubeSmart’s Customer Center.Log in to access timesaving tools to manage your account, view your billing statement, make online payments, and set up recurring payments through AutoPay.. We will not serial-market or refer you. I called them and told them I want to vacate the unit . Let the company propose a solution. I became more disillusioned with this company during the Covid 19 pandemic when they still accessed late fees, raised pricing, and didn't work with customers overall, and the company was busier than ever, making more money this year vs. last year. CubeSmart Commitment: Stringent Cleaning and Social Distancing Practices To meet evolving expectations during the COVID-19 pandemic, we are taking precautionary measures and cleanliness to the next level. Preferred solution: Some companies will allow customers to skate once or twice up to the end of the grace period but won’t allow the late payments to go on forever. Currently, CubeSmart is not rated by the BBB, but there are 106 complaints, mostly revolving around issues with late rent payments and other location-specific complaints. Related: CubeSmart - This company is a bait and switch money pit. Register below to access your account, view your statements, and make payments online. Click here to learn more. Costs range from about $70 for a small unit to $250 for a large-size unit. Additionally, no responses on this forum constitute legal advice, which must be tailored to the specific circumstances of each case. And have been ask to pay this months rent and late fee's. 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